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The responses to this article range from LUL-worthy to just cringe-inducing.
https://9to5google.com/2018/11/08/psa-broken-google-pixel-3-repair/
Yes, his wife dropped her Pixel 3 XL by accident and subsequently caused the back to have a spiderweb (no, it's not turning into Spidey). Yes, this could've all been avoided had a decent case been put on. But some people kind of missed the point.
Ya'll saying the guy is blaming Google for his wife's mistake, but I'm not seeing any of that. No, he's saying that Google is ill-equipped to repair devices when shit happens like using an all-glass phone naked and then accidentally dropping it, causing it to crack and that for a phone that starts at $800 for the smaller model and $900 for the larger one, that's not okay.
And that's the actual problem. I could go on all day about how I personally think Google should bundle a cheapskate clear case with their glass phones like OnePlus, Huawei and Samsung (whether they actually do so or not is the Goog's problem) but that's not the point. The point is that in the real-world, shit happens. Maybe people carelessly drop their naked phone. Maybe their phone just died all of the sudden. Maybe their phone got bitten by a wild animal for some odd reason. The point is that, if the only current way to get repairs is to get Google's $7/month accidental damage coverage, that's not okay. The phone's been out for a while now. I should be able to go to a uBreakiFix and get it sorted after about a week or so.
Plus, regurgitating the case comment is pointless, not when;
- He and his wife know it's their fault and they were willing to pay the $110 quoted for a replacement back panel
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When this statement is literally written at the bottom of the article
Quote
Put a case on your Pixel 3 or Pixel 3 XL if you don’t want this to happen to you.
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Over here, they do.
My Note8 came with one. So did the Note9 and S9.
Probably regional though
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Yeah, deffo not in the US then. My S9 didn't come with a case.
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Also, if you're gonna make a glass sandwich... why not build up repair support for it before it reaches the market? Fucking hell, Google, 3 generations in and you still don't get it.
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That's where I was going at. This is Google's third Pixel and you mean to tell me they haven't sorted out replacement parts still?.
And yet, people defend them for this bullshit, blaming his wife for not using the phone without a case. Yes, the case would've helped with the crack but what if it still cracked anyhow? Is this still acceptable?
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Smdh.
The article was about how Google doesn't appear to have device repairs for issues not covered under the standard warranty down yet, but people are so quick to blame his wife for not using it with a case when the article was never about that. His wife and himself know it's their fault for why the phone cracked. For fuck's sake, they aren't blaming Google for glass just being glass.
There's even a comment saying that they should've opted for the extra protection plan. Sure, it's useful, but if I don't have the plan, I should still be able to get the cracked panel replaced, even for a fee.
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