So firstly, if you are an amazon employee this isnt aimed at all of you,

But come one if you are working in customer service, Especially when dealing with an issue regarding the customers money (refund) don't Bs, don't lie, don't give them false hope.

As i had an issue with my prime (unactive for a yr now) and it randomly decided to renew itself. How do i find out? email, SMS, notification from amazon. Nope, throughy bloody online banking when i noticed i was down cash i had....

Contacted support and requested a full, refund not the partial one as this charge had not input from my side, was lead down a 20minute chat saying i'll have the full refund, along with me multiple times wanting them to confirm the amount and an email with the amount owed, never got the email,

Today i decided to enquire about the thing to be told only the partial payment was being refunded, explained to them what i was meant to be owed and has now been confirmed that the remainder should arrive in my account in the next week.

I am not one to put complaints against ppl unless it regards my own money ( does not include stupid purchases i have made :/ ) 

But you don't lie to a customer about the many they are wanting to be returned especially when it is for a valid reason...

and on another note, don't BS me when it comes to cash as its one thing i keep close tabs on due to Uni for the time being