when i purchased this machine the guy guranteed it woudnt get overheated (the irony) and taking it there they would take me about 15-20 euros so they can send it to HQ so they can fix it there. The new fan costed about 30 euros and thats why i purchased it.I believe it to be a rip off to send it for 20 when i can resolve the problem for 30 or so