Hey,
I work in IT but I'm more of a grunt than a thinker I've put forward a proposal for knowledge share but they've asked me to put together a plan of how it should be done.
This is what I put:
I would like to ask if there could be a centralized location what can we can update common to extremely rare faults/fixes/work around – broken down in to sections such as software, hardware, peripherals, AV, network
i.e
Hardware – Z220 – GPU issues – graphic glitches on screen – resolution – A solution
B solution
C Solution
There would of course be cross over where that same issue could be a cable/monitor fault/etc
It’s a lot of work and would take time to build up and manage it, if it is something that could once started and used be a powerful tool for diagnosing issues that aren’t known by all?
I work for a university so we have 100's of different pieces of software/hardware compilations plus we also have a vastly new/aged av systems which all need to be taken in to account/cross referenced. I'm just not sure of the best way to implement it.
I've just completed my ITIL foundation course so I'm hoping that this will help me too
Any help would be fantastic