Hello everyone,
As the title says, I have a problem with my Sensei RAW. I need to use the engine for my mouse (thingy used to change the lightinging, dpi, color, macros, etc) and, to do that, I need to update the firmware of my mouse. However, that update fails, showing my mouse as disconnected as soon as I click to update the firmware. The light below the scroll wheel starts to blink rapidly. Here's what I tried so far:
1. Changing USB ports (tried many ports both USB 3.0 and 2.0)
2. Uninstalling old mouse drivers
3. Using the Firmware Update "fix" program (crashes at 11% with the message"cannot open bootloader device"). Same effect as the firmware update.
4. Using an older computer. I've seen in this thread (which didn't solve my problem either):
that one person had to plug it into another computer with an older OS. So I did that with the oldest thing I've got (windows 7), but to no avail.
5. Finally I contacted the steelseries support. No help there. Just generic answers and, as I kept pushing for some actual help, no more replies...
6. Asking on ltt forums. Hopefully that one works.
So, yeah... I'm kind of out of ideas here. Sure, one of the solution would be to buy a new mouse. But, being low on money, I'd rather try to avoid doing that. Has anybody else encountered this problem? If so, how did you fix it? I'm out of ideas ^^'
Thank you very much,
Tsumego