windows phones are shit, i apologise, but really, why would you buy an overpriced piece of metal with an apple logo on it hardly superior to it's competitors.
windows 10? buggy os? only reason i can think of. if you still had comcast i would've said that was the problem because comcast is dead rat carcass horrible.
If you bought a mad catz mouse you probably do need help,
i'd reccomend a logitech g300s, it's a fantastic mouse, had it for some months now and it works like a charm, adjustable dpi, 4 bindable buttons, very very good. also cheap!