sideshowjack

Hey everyone, just popping in real quick with a couple of sponsor updates from the past week.

UGREEN
There was a post on the forum that drew our attention to the app associated with the PowerRoam we featured in a recent video. Currently, there is no app available on the App Store or Play Store, and for certain functions, you would have to download an APK file. The individual who brought this to our attention also shared the results of a virus scan on said APK. While most scans came back safe, and the PowerRoam doesn’t require the app, we have followed up with UGREEN regarding this, primarily trying to understand why one would need to download an app from a third-party site and if there are any plans in the near future to have it available on mobile storefronts soon. 

ASUS
We finally have another follow-up with ASUS. Our team sat down for another call after putting together a sizable document that outlined every concern we had seen on the forum. We didn’t just send it to them; we went over it with them in detail to try and paint a much clearer picture. On top of breaking down every complaint, we also created a list of patterns we saw within all of the complaints. This included looking over our subreddit, as well as ASUS’ subreddit. We believe that some of the issues are simpler and easier to address and could go a long way to restoring trust in ASUS. Things like adhering to timelines, properly following up and communicating rather than just leaving people wondering what is happening, or improving their RMA testing process to prevent products from being sent back in worse condition. Obviously, some larger issues need to be addressed, but for now, we want to see how they handle these easier fixes. So far, we’ve seen them extend the warranty period on their motherboards. They are listening, and we hope to see them follow up with actions.

Wicked Cushions
Somebody brought to our attention that the CEO of Wicked Cushions uses their business Twitter account as their personal account as well. We aren’t going to weigh in on the conversations they have on their own social media accounts. We’ll keep an eye on things, and depending on if it escalates, we may politely encourage them to create a separate account. For now, this is more weird than concerning.

Thanks again everyone. One last thing before I go: a friendly reminder to keep the forums civil. We are here to help fix issues of different sizes with our partners where and when possible. Name-calling and arguing with one another tend to do more harm than good. We hope you all have a wonderful week, and we’ll be back next Friday.
 

Okay that's so bad that it is now comical. Asus have actually descended to Patrick Star levels of competence.
 

 
I know this is stretching the limits of what is appropriate in this thread but I seriously think the Asus rep and support contact should see this meme so that they can understand how bad of a response that actually is. If you're just going to deny the claim anyway don't make people jump through hoops. Either grow a spine and deny it outright or actually help. I know 12 year olds that could give more coherent support than that.

Hey, more of a concern than a complaint as I'm not a customer; but about Wicked Cushions who have sponsored a few videos including the lastest GameLinked, I was going to complain to them about not shipping to my country on twitter (unrelated lol) and noticed their twitter is how do I say... not what I typically expect for a brand account.
 
https://twitter.com/wickedcushions/with_replies
(same account that is in the footer of their website)
 
I guess it's the CEO's personal account as well? Just struck me as odd
I'm not pushing for you to drop them just wanted to make you aware.
 

 

 
 

Hey, more of a concern than a complaint as I'm not a customer; but about Wicked Cushions who have sponsored a few videos including the lastest GameLinked, I was going to complain to them about not shipping to my country on twitter (unrelated lol) and noticed their twitter is how do I say... not what I typically expect for a brand account.
 
https://twitter.com/wickedcushions/with_replies
(same account that is in the footer of their website)
 
I guess it's the CEO's personal account as well? Just struck me as odd
I'm not pushing for you to drop them just wanted to make you aware.
 

 

 
 

It's been a while since there has been a Pulseway sponsor, but my experience with them over the last year has just been so annoying, I had to cancel. 

I'M REALLY sorry for the wall of text. But I wanted to get my story out.

These two WAN show clips have been my primary experience if you don't want to read it:
(PS, I wish there was a way to collapse parts of messages in this forum so I could format it nicer)

I have used them since 2019 and it's been fine.

Over the last year, late 2022, something changed in their support team.

I started getting a lot of calls and emails.

With every monthly set of emails comes a week of them trying to contact me on the phone.

(I have blurred out the Reps names because I don't want anyone to harass them)

Sept 2022, polite no thank you:
More emails Nov 2022:
She eventually got me on the phone and I told them that I no longer wanted to be contacted that I didn't appreciate it.

Feb 2023, she completely ignores that request:
March 2023, she ignores it. I'm hoping with these emails and calls that they'll just stop:
May 2023:
A new rep comes in May 2023. By this point I was FED UP WITH THEM. I was so sick of the calls and the emails, I started being very direct:
A month later, in June & July 2023, this same rep ignores:
(I should have been nicer, but I was really annoyed with the calls that were coming every month too)
August 2023, new rep and also ignores these requests:
I was really hoping J would get it with this because I got nothing in September, but like the rest of them, two months later the emails and phone calls came again.
Oct 2023:
Nov got bad with the calls, but probably because I was up for renewal soon:
November 9th of this year was the straw that broke the camels back. I had been getting multiple calls a day for 3 day straight.

Here's the full email chain from the 9th.
-----------------------
That was it. I cancelled their service a few weeks later. It was just too much for me. You can see the system let me cancel and I was done. Phew.
I don't understand how companies can't understand that some people just want to buy a product but be left alone after the purchase. The fact that I had to do it for so long was insane.

The icing on the cake that made me decide to share this with everyone was the email I got earlier today:
Yeah. That's right. When I canceled, I wrote in the closure notes that I just couldn't stand the incessant calls and emails from them. It was insane. 3 days after the cancellation was done, I get call (that I ignored), and this email. "I understand you did not want to be emailed"...  but I want to talk to you anyways. LOL. Their reps LIE and pretend that I _have_ to talk to them to process a cancellation that is already done. 

I'm done with this company forever. They will never get a single penny from me ever again.