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129239_1454180422

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  1. Hey Nick, I definitely appreciate you passing it on. I also think it worth mentioning that I only had to have an email conversation with one person at a time. This absolutely contributed to how succinct and effective the customer support was. Pedro F for the initial support, and Ching H from the escalation team who approved the RMA. They both deserve some major kudos
  2. Had to give credit where it's due - a little over a year ago, I had submitted a request for RMA with Corsair for my H100i AIO. It still functions perfectly well, but the rubber bands around the tubing was starting to deteriorate. They were pretty quick to respond with how to go about the process, but after PCS-ing cross country (and more importantly I couldn't remember where I bought the cooler from) it fell off my radar until the past week or two. By some miracle, Best Buy actually had a record of my purchase. Well awesome, I can finally get back to the RMA process! Unfortunately, the receipt is from 28 December... of 2014. Despite being out of warranty for nearly a year, Corsair agreed to honor the expired warranty, and will be sending a refurbished unit out once my old one arrives. I don't do a lot of gaming anymore, but this is the kind of customer service I haven't seen since BFG Tech (pour one out for those guys) and I'm feeling compelled to rebuild my now 6-year old system using Corsair components. Thanks for humoring me while I shill out for a company who did a cool thing when I wouldn't have expected them to.
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