I never said I was entitled to a refund, I was merely wondering if they had a satisfaction guarantee policy. You are twisting my words. I never said they were required to give me a refund, I was asking a question about their policy.
Yes, you did. You said refunds generate waste. That's not true. The waste is there already. Only thing a refund does is gives money back. If someone doesn't like something and they don't want it, it's going to get tossed out whether or not they get a refund for the item.