#2 I can't log on...
Another one for you all- this one is a daily encounter multiplied by 10.
Pupil: I can't log on.
Me: Okay, what message pops up when you type in your username and password?
Pupil: I type my password and it doesn't log me in.
Me: I know, what ERROR message pops up when you press ENTER?
Pupil: "Your password is incorrect"
Me: Thanks for narrowing it down! What is your username? (Our username scheme is last two digits of the year they enrolled + surname + first letter of their name. For example: 11smithj)
Pupil: John Smith.
Me: Not your name, your username- what do you type in when you log-in? What number is it? (I could just look for smithj but we have 7 OUs with different years and the search function crashed my AD xD)
Pupil: The letter is S.
Me: What year did you come to this school?
Pupil: *Thinks for 10 seconds* 2011
Me: So your username is 11smithj?
Pupil: Yes.
I kid you not, that happens on a daily basis.
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