Need help with BT Business Fibre (UK)

[ThePkSloth]

Hi there, i recently moved into a new flat above a shop. As it shares a phoneline with the business downstairs i was able to arrange to use that phoneline for internet while they used it just for a phone, which is why i have "business" internet.

 

It was connected on the 18th of August and BT says they could be performing tests for up to ten days so intermittent connections could be possible. During this time the internet was disconnected at least 5 times daily. The connection remained up for over two days after this and i believed the connection issues were gone. However, today the problems returned with 5-6 disconnects in 8 hours.

 

I am using the BT home hub 5 which was given to me and every time it disconnects the main light turns orange and the broadband ( B) symbol will also turn orange for a short period before the router reconnects and turns blue again. I have researched this issue and there seems to be no definitive answer as to the cause, many people blame the home hub 5 for the issues.

 

Below is a log of events from the router from a few days ago. This line (PPP LCP Send Termination Request [user request]) appears every time i have looked at the log, i'm not quite sure what it means but if i had to guess it is the router telling itself to reset?

 

Does anyone know what is going on here and how i can fix it?

Should i just replace the router? And if so what are the best cheap options for a router?

 

Thank you all for your time

 

Log:

Recorded events

Time and date   Message

20:03:43, 25 Aug.              (106103.430000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

20:03:43, 25 Aug.              (106103.420000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

20:03:16, 25 Aug.              (106077.140000) WAN operating mode is VDSL

20:03:16, 25 Aug.              (106077.140000) Last WAN operating mode was VDSL

20:03:12, 25 Aug.              (106072.900000) PPP IPCP Receive Configuration ACK

20:03:12, 25 Aug.              (106072.880000) PPP IPCP Send Configuration Request

20:03:12, 25 Aug.              (106072.840000) PPP IPCP Receive Configuration NAK

20:03:12, 25 Aug.              (106072.820000) PPP IPCP Send Configuration ACK

20:03:12, 25 Aug.              (106072.820000) PPP IPCP Receive Configuration Request

20:03:12, 25 Aug.              (106072.720000) PPP IPCP Send Configuration ACK

20:03:12, 25 Aug.              (106072.720000) PPP IPCP Receive Configuration Request

20:03:12, 25 Aug.              (106072.690000) PPP IPCP Send Configuration Request

20:03:09, 25 Aug.              (106069.390000) PPPoE is up -​ Down Rate=32354000Kbps, Up Rate=9156000Kbps; SNR Margin Down=6.1dB, Up=6.2dB

20:03:09, 25 Aug.              (106069.380000) CHAP authentication successful

20:03:09, 25 Aug.              (106069.250000) CHAP Receive Challenge

20:03:09, 25 Aug.              (106069.250000) Starting CHAP authentication with peer

20:03:09, 25 Aug.              (106069.250000) PPP LCP Receive Configuration ACK

20:03:09, 25 Aug.              (106069.240000) PPP LCP Send Configuration Request

20:03:09, 25 Aug.              (106069.240000) PPP LCP Receive Configuration Reject

20:03:09, 25 Aug.              (106069.240000) PPP LCP Send Configuration ACK

20:03:09, 25 Aug.              (106069.240000) PPP LCP Receive Configuration Request

20:03:09, 25 Aug.              (106069.230000) PPP LCP Send Configuration Request

20:02:13, 25 Aug.              (106014.110000) PTM over DSL is up

20:02:07, 25 Aug.              (106008.100000) CWMP: session closed due to error: No response

20:02:07, 25 Aug.              (106008.050000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

20:02:07, 25 Aug.              (106008.050000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

20:01:37, 25 Aug.              (105977.680000) CWMP: session closed due to error: No response

20:01:34, 25 Aug.              (105974.330000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

20:01:34, 25 Aug.              (105974.320000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

20:01:33, 25 Aug.              (105973.940000) CWMP: Initializing transaction for event code 4 VALUE CHANGE

20:01:25, 25 Aug.              (105965.650000) PTM over DSL is down after 4 minutes uptime

20:01:25, 25 Aug.              (105965.650000) PPPoE is down after 3 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]

20:01:20, 25 Aug.              IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.68]:44401 <-​-​> [ip]:44401 -​ -​ -​ [ip]:51957 ppp3 NAPT)

20:01:18, 25 Aug.              (105958.920000) PPP LCP Send Termination Request [user request]

20:00:13, 25 Aug.              IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.68]:44401 <-​-​> [ip]:44401 -​ -​ -​ [ip]:58442 ppp3 NAPT)

20:00:04, 25 Aug.              IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.68]:44401 <-​-​> [ip]:44401 -​ -​ -​ [ip]:25387 ppp3 NAPT)

19:59:51, 25 Aug.              IN: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [ip]:443-​>[ip]:63927 on ppp3)

19:59:22, 25 Aug.              IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.68]:44401 <-​-​> [ip]:44401 -​ -​ -​ [ip]:51957 ppp3 NAPT)

19:58:50, 25 Aug.              (105810.680000) CWMP: session completed successfully

19:58:50, 25 Aug.              (105810.430000) CWMP: HTTP authentication success from https://pbthdm.bt.mo

19:58:29, 25 Aug.              IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.68]:44401 <-​-​> [ip]:44401 -​ -​ -​ [ip]:58442 ppp3 NAPT)

19:58:29, 25 Aug.              IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.68]:44401 <-​-​> [ip]:44401 -​ -​ -​ [ip]:25387 ppp3 NAPT)

19:58:29, 25 Aug.              (105789.260000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

19:58:29, 25 Aug.              (105789.260000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

19:58:02, 25 Aug.              (105762.910000) WAN operating mode is VDSL

19:58:02, 25 Aug.              (105762.910000) Last WAN operating mode was VDSL

19:57:58, 25 Aug.              (105758.750000) PPP IPCP Receive Configuration ACK

19:57:58, 25 Aug.              (105758.740000) PPP IPCP Send Configuration Request

19:57:58, 25 Aug.              (105758.700000) PPP IPCP Receive Configuration NAK

19:57:58, 25 Aug.              (105758.700000) PPP IPCP Send Configuration ACK

19:57:58, 25 Aug.              (105758.700000) PPP IPCP Receive Configuration Request

19:57:58, 25 Aug.              (105758.690000) PPP IPCP Send Configuration ACK

19:57:58, 25 Aug.              (105758.690000) PPP IPCP Receive Configuration Request

19:57:58, 25 Aug.              (105758.670000) PPP IPCP Send Configuration Request

19:57:55, 25 Aug.              (105755.400000) PPPoE is up -​ Down Rate=36056000Kbps, Up Rate=9065000Kbps; SNR Margin Down=6.1dB, Up=6.4dB

19:57:55, 25 Aug.              (105755.380000) CHAP authentication successful

19:57:54, 25 Aug.              (105755.190000) CHAP Receive Challenge

19:57:54, 25 Aug.              (105755.190000) Starting CHAP authentication with peer

19:57:54, 25 Aug.              (105755.190000) PPP LCP Receive Configuration ACK

19:57:54, 25 Aug.              (105755.180000) PPP LCP Send Configuration Request

19:57:54, 25 Aug.              (105755.180000) PPP LCP Receive Configuration Reject

19:57:54, 25 Aug.              (105755.180000) PPP LCP Send Configuration ACK

19:57:54, 25 Aug.              (105755.180000) PPP LCP Receive Configuration Request

19:57:54, 25 Aug.              (105755.180000) PPP LCP Send Configuration Request

19:56:59, 25 Aug.              (105700.070000) PTM over DSL is up

19:56:53, 25 Aug.              (105693.950000) Admin login successful by 192.168.1.68 on HTTP

19:56:26, 25 Aug.              (105667.130000) CWMP: session closed due to error: No response

19:56:23, 25 Aug.              (105663.300000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

19:56:23, 25 Aug.              (105663.290000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

19:56:22, 25 Aug.              (105662.930000) PTM over DSL is down after 0 minutes uptime

19:56:19, 25 Aug.              (105659.910000) New GUI session from IP 192.168.1.68

19:56:09, 25 Aug.              (105650.070000) PTM over DSL is up

19:55:50, 25 Aug.              (105630.270000) CWMP: session closed due to error: No response

19:55:46, 25 Aug.              (105626.300000) CWMP: Initializing transaction for event code 4 VALUE CHANGE

19:55:38, 25 Aug.              (105618.630000) PTM over DSL is down after 1 minutes uptime

19:55:38, 25 Aug.              (105618.620000) PPPoE is down after 0 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]

19:55:29, 25 Aug.              (105609.500000) PPP LCP Send Termination Request [user request]

19:55:28, 25 Aug.              BLOCKED 1 more packets (because of Packet invalid in connection)

19:55:28, 25 Aug.              OUT: BLOCK [9] Packet invalid in connection (UDP [fe80:0000:0000:0000:90ee:2074:5e90:8cf6]:546-​>[ff02:0000:0000:0000:0000:0000:0001:0002]:547 on ath10)

19:55:28, 25 Aug.              (105608.730000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

19:55:28, 25 Aug.              (105608.720000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

19:55:02, 25 Aug.              (105582.430000) WAN operating mode is VDSL

19:55:02, 25 Aug.              (105582.420000) Last WAN operating mode was VDSL

19:54:58, 25 Aug.              (105578.310000) PPP IPCP Receive Configuration ACK

19:54:58, 25 Aug.              (105578.280000) PPP IPCP Send Configuration Request

19:54:58, 25 Aug.              (105578.240000) PPP IPCP Receive Configuration NAK

19:54:58, 25 Aug.              (105578.220000) PPP IPCP Send Configuration ACK

19:54:58, 25 Aug.              (105578.220000) PPP IPCP Receive Configuration Request

19:54:58, 25 Aug.              (105578.210000) PPP IPCP Send Configuration ACK

19:54:58, 25 Aug.              (105578.210000) PPP IPCP Receive Configuration Request

19:54:57, 25 Aug.              (105578.180000) PPP IPCP Send Configuration Request

19:54:54, 25 Aug.              (105574.900000) PPPoE is up -​ Down Rate=35160000Kbps, Up Rate=9020000Kbps; SNR Margin Down=6.0dB, Up=6.4dB

19:54:54, 25 Aug.              (105574.890000) CHAP authentication successful

19:54:54, 25 Aug.              (105574.830000) CHAP Receive Challenge

19:54:54, 25 Aug.              (105574.830000) Starting CHAP authentication with peer

19:54:54, 25 Aug.              (105574.820000) PPP LCP Receive Configuration ACK

19:54:54, 25 Aug.              (105574.820000) PPP LCP Send Configuration Request

19:54:54, 25 Aug.              (105574.820000) PPP LCP Receive Configuration Reject

19:54:54, 25 Aug.              (105574.810000) PPP LCP Send Configuration ACK

19:54:54, 25 Aug.              (105574.810000) PPP LCP Receive Configuration Request

 

[Elfuego]

Right; First hint..

 

My Homehub 5 is still in the box; I didnt even bother with it.

 

Go and get a proper router or build your own from an old PC...

 

Also do you have one of the white openreach modems?

[arronleeds]

It's the router, you need to buy an openreach modem to stop the drop outs, I've had 3 Homehub 5s with this issue.

The modem will connect to the Internet and the hub will just give the wireless.

[Elfuego]

It's the router, you need to buy an openreach modem to stop the drop outs, I've had 3 Homehub 5s with this issue.

The modem will connect to the Internet and the hub will just give the wireless.

 

Aye but the Homehub 5 is really only any good for throwing in a skip or reselling for £50 on Fleabay...

Or a giant oversized paperweight...

[ThePkSloth]

Would i still need to get an openreach modem if i got another router?

[Elfuego]

Would i still need to get an openreach modem if i got another router?

 

Yup... It's much more stable than any inbuilt modem...

[arronleeds]

Would i still need to get an openreach modem if i got another router?

Yes you would because a router requires a modem unless it's a modem/router combo, you could plug a router Into the hh5 but you would still get drop outs.

[arronleeds]

Aye but the Homehub 5 is really only any good for throwing in a skip or reselling for £50 on Fleabay...

Or a giant oversized paperweight...

Wouldn't pay £10 for the shit it is, what's point providing an ac router when one minute it's giving you 75 down the next 45 down, they're so unreliable.

[Elfuego]

Wouldn't pay £10 for the shit it is, what's point providing an ac router when one minute it's giving you 75 down the next 45 down, they're so unreliable.

 

If you have the openreach box it isnt that bad, but I wouldnt use one.

[arronleeds]

If you have the openreach box it isnt that bad, but I wouldnt use one.

It's Deffo better than what sky,talk talk or plusnet gives people.

[Elfuego]

It's Deffo better than what sky,talk talk or plusnet gives people.

 

Sky broadband is just godawful.

 

And well you get what you pay for, BT broadband is really expensive (and worth it). Sky was a slow, laggy mess compared to BT and even BE (ADSL2+, we got moved to Sky and it wasnt a nice experience).

 

Getting anything done was like sitting on a cactus

[arronleeds]

Sky broadband is just godawful.

 

And well you get what you pay for, BT broadband is really expensive (and worth it). Sky was a slow, laggy mess compared to BT and even BE (ADSL2+, we got moved to Sky and it wasnt a nice experience).

 

Getting anything done was like sitting on a cactus

sky adsl2+ meh, sky fibre solid, my mums on sky fibre 40/10 and so is my dad, its always solid and always reliable, good speeds, good latency.

 

at my girlfriends on bt infinity it took 5 engineers to sort the connection, we were only getting 57 of the 64 min quoted, now getting the full 80/20 gladly and because the contract ended i rang retention and now get the 80/20 for a cheap £21.20 a month, how good is that.

 

i hate bt because theyre always upping their prices, last year this time line rental was £15.99 and now its £18.99, like wtaf.

 

id have gone to virgin media but didnt wanna have to wait 2 weeks.

[Elfuego]

sky adsl2+ meh, sky fibre solid, my mums on sky fibre 40/10 and so is my dad, its always solid and always reliable, good speeds, good latency.

 

at my girlfriends on bt infinity it took 5 engineers to sort the connection, we were only getting 57 of the 64 min quoted, now getting the full 80/20 gladly and because the contract ended i rang retention and now get the 80/20 for a cheap £21.20 a month, how good is that.

 

i hate bt because theyre always upping their prices, last year this time line rental was £15.99 and now its £18.99, like wtaf.

 

id have gone to virgin media but didnt wanna have to wait 2 weeks.

 

Virgins capping is the thing that lost them a sale. The fact that if I use 5gb in an hour on a 150mb connection i get throttled and if I keep using 5gb/hr i end up at adsl 2 speeds. I mean WTF...

[arronleeds]

Virgins capping is the thing that lost them a sale. The fact that if I use 5gb in an hour on a 150mb connection i get throttled and if I keep using 5gb/hr i end up at adsl 2 speeds. I mean WTF...

they dont cap you on 152 package, my friends dad doesnt get capped anyway, he downloads all the time at around 20 MB/s from something called binsearch.

[Elfuego]

they dont cap you on 152 package, my friends dad doesnt get capped anyway, he downloads all the time at around 20 MB/s from something called binsearch.

 

IIRC They had a "shaping" policy, they may have refined it but given I routinely break 1tb/month (yay unreal engine + my game source code) , it would be kinda annoying to be capped.

[arronleeds]

IIRC They had a "shaping" policy, they may have refined it but given I routinely break 1tb/month (yay unreal engine + my game source code) , it would be kinda annoying to be capped.

virgin have the best download speeds in the uk by far for consumer broadband but their uploads are shit and the latency is all over the place, they used to be good for latency but now all i see is people complaining, there cable  is much better than bts,skys etc so dno why this is a problem.

[Elfuego]

virgin have the best download speeds in the uk by far for consumer broadband but their uploads are shit and the latency is all over the place, they used to be good for latency but now all i see is people complaining, there cable  is much better than bts,skys etc so dno why this is a problem.

 

I would be happy to pay more if I could get more than 20Mbps upload...

[arronleeds]

I would be happy to pay more if I could get more than 20Mbps upload...

me too but my line only supports a max of 23Mbps as seen in my unlocked hg612.

 

hopefully vectoring will boost it, G.inp has already been released for huawei cabinets and my line has seen such an improvement because of it, my latency is better and it never ever increases due to interleave anymore because interleave has been removed, my error count is now none, before i could get over 20k CRC errors in one day causing my line to resync at a lower speed.

[Elfuego]

me too but my line only supports a max of 23Mbps as seen in my unlocked hg612.

 

hopefully vectoring will boost it, G.inp has already been released for huawei cabinets and my line has seen such an improvement because of it, my latency is better and it never ever increases due to interleave anymore because interleave has been removed, my error count is now none, before i could get over 20k CRC errors in one day causing my line to resync at a lower speed.

 

Have 1Gbps+ at work which is frigging ossum!

[arronleeds]

Have 1Gbps+ at work which is frigging ossum!

i can only imagine the uk is so shitty i reckon it will be years until every household can get 1Gbps and imagine the costs..... ridic it will be.

[Elfuego]

i can only imagine the uk is so shitty i reckon it will be years until every household can get 1Gbps and imagine the costs..... ridic it will be.

 

You dont wanna know what the lines cost , when I was first told I was like is there an extra 0 in that number....

[arronleeds]

You dont wanna know what the lines cost

im guessing £2000+ a month 

[Elfuego]

im guessing £2000+ a month 

 

Hehe you arent on the same continent.

[arronleeds]

Hehe you arent on the same continent.

go on how much?

[Elfuego]

go on how much?

 

I am not allowed to say but essentially its a private datacentre.