Help! I think I burnt out my CPUFAN header on my new ROG Maximus Hero, Help!

[thewangman]

Hi,

 

I just got a Maximus VI Hero today with a 4670k (birthday present from my wife and whole family).  This is the 4th computer I've built and I've never had any issues.  After I finished the installation and wiring I powered on the system and it was turning on and off, the post led was going crazy.  A couple minutes later there was a pop and a really haggard smelling smoke became visible behind my Kuhler H20 920.  It looked to be around the VRM heatsink so I took off the radiatior and did some trouble shooting.  I tried plugging 1 fan in only directly to the 4-pin CPU fan connector instead of using the "hub" that is attached to the cooler.  Nothing worked.  I then took out the stock Intel cooler and I wasn't getting any spinning.  I kept getting an AMI bios "cpu fan error" message.  I then tried plugging the fan into the CPU option and it spun.  I had to do some fiddling in the UEFI to get the error message to disappear but it eventually did.  Should I return the board to the store I got it (Canada Computers), RMA it or just make do with the stock cooler running on the option header?  The fans I had on the Kuhler 920 didn't work plugged into either header, Corsair SP120's, not sure if those fans are dead.  Anyone have any insight with this?

 

Thanks

[Vic9mm]

Take it back to the store where you got it and exchange it for another one. Something popped most likely a capacitor make sure to your receipt. If you can't your gonna have to RMA the board. I wouldn't take a chance on using that board anymore.   

[Godlygamer23]

Get a replacement. Either through the store directly, or through ASUS.

[fracking4oil]

I agree with the others, not worth chancing it...

[BgG286]

Like the others said, don't use it. A good way you can check to see if your fans still work is by getting a 9v battery and some wires to check if they still work, or you could try them in another system.

[Kuzma]

RMA that thing >_< sucks when people get duds.

[fishymamba]

Return it! I advise you to not do it through Asus, go directly to where you bought it from. Asus RMAs can take a month or more from what I have heard.

[thewangman]

Thanks for the support guys! I brought back the board to the retailer but I must have messed up taking the cpu out of the socket and bent some pins, not my finest acheivement! The retailler refused the exchange but advised me to speak with Asus. I'm lucky that here in Toronto there is an Asus office/warehouse close by. I RMA'd the board and dropped it off. I'm waiting for an email now to let me know I can pick up the replacement. The bad thing is I have to pay $130 because of the pins, it is what it is and lesson learned! I'm not happy with shelling out extra money but I know when the system is up and running I'll forget about it!