Anyone on Virgin Media facing this issue?

Murdoch · August 2, 2015

Wait, is this because VIrgin are throttling your speeds? Or some other technical issue?

I had an issue with really crap speeds on my internet connection a while back, due to issues their end. I contacted them, told them I wasn't happy, they did nothing. So I contacted them and said I was intending to complain to Ofcom, as I'd given them enough time to remedy the situation. They contacted me back, and offered me 3 months free or the opportunity to cancel the contract free of charge. I got out of the contract asap, which should have had another 15 months left to run.

So yeah, complain to them first, threaten to complain to Ofcom, and document all correspondence. But if you're not happy with your ISP, try to break your contract and get a better one.

gergy008 · August 3, 2015

Just so you know, my parents live in area code 20 (Bolton BLx) and they're having this exact issue. They're supposed to be getting 100mbps and they're on like 4. during the day, 1 at night.