Gaming Laptop troubles

[MCmcginness]

Hey, my brother just came back to the states from university in Edinburgh. All with the usual college stories, he thumps his laptop on to my desk. He says that the hard drive keeps filling up and he can not save any of his work or play any games. My first thought is a virus, and a clean reformat was what I was going for. But he does not have a recover disc or flash drive because the laptop he bought had windows 8.1 pre-installed. The file that continuously grows is the "windows SxS" file. The main thing taking up his space is hundreds of files from his anti-virus software kaspersky. In total there are 568 GBs of report from Kaspersky. He has two partitions his C: drive with 611 GBs of usable space and a secondary D: drive with 304 GBs of usablke space. The C: drive is completely full and says NTFS under the storage. The D: drive has 65 GBs left. Not sure what the problem is. I tried to reset the Laptop to factory default, but it said that I needed recovery media, which I do not have. He does not to do linux, and says that if need be is willing to buy a new license for Windows 8. Any suggestions or tips are much appreciated. I can hopefully post screenshots if need be.

 

 

Thank you and sorry for the long post. 

[Fluffinator]

Hey, my brother just came back to the states from university in Edinburgh. All with the usual college stories, he thumps his laptop on to my desk. He says that the hard drive keeps filling up and he can not save any of his work or play any games. My first thought is a virus, and a clean reformat was what I was going for. But he does not have a recover disc or flash drive because the laptop he bought had windows 8.1 pre-installed. The file that continuously grows is the "windows SxS" file. The main thing taking up his space is hundreds of files from his anti-virus software kaspersky. In total there are 568 GBs of report from Kaspersky. He has two partitions his C: drive with 611 GBs of usable space and a secondary D: drive with 304 GBs of usablke space. The C: drive is completely full and says NTFS under the storage. The D: drive has 65 GBs left. Not sure what the problem is. I tried to reset the Laptop to factory default, but it said that I needed recovery media, which I do not have. He does not to do linux, and says that if need be is willing to buy a new license for Windows 8. Any suggestions or tips are much appreciated. I can hopefully post screenshots if need be.

 

 

Thank you and sorry for the long post. 

reinstall windows with a usb drive?

[AnnoyedShelf]

Hey, my brother just came back to the states from university in Edinburgh. All with the usual college stories, he thumps his laptop on to my desk. He says that the hard drive keeps filling up and he can not save any of his work or play any games. My first thought is a virus, and a clean reformat was what I was going for. But he does not have a recover disc or flash drive because the laptop he bought had windows 8.1 pre-installed. The file that continuously grows is the "windows SxS" file. The main thing taking up his space is hundreds of files from his anti-virus software kaspersky. In total there are 568 GBs of report from Kaspersky. He has two partitions his C: drive with 611 GBs of usable space and a secondary D: drive with 304 GBs of usablke space. The C: drive is completely full and says NTFS under the storage. The D: drive has 65 GBs left. Not sure what the problem is. I tried to reset the Laptop to factory default, but it said that I needed recovery media, which I do not have. He does not to do linux, and says that if need be is willing to buy a new license for Windows 8. Any suggestions or tips are much appreciated. I can hopefully post screenshots if need be.

 

 

Thank you and sorry for the long post. 

There should be a recovery partition.  Find out the boot menu key and press it at startup.  It should give you a factory reset option which will essentially reinstall Windows the way it was at the factory.

[GzeroD]

http://windows.microsoft.com/en-us/windows-8/create-usb-recovery-drive

 

You can make a recovery drive from in windows.

[MCmcginness]

http://windows.microsoft.com/en-us/windows-8/create-usb-recovery-drive

 

You can make a recovery drive from in windows.

While making the recover drive it says to click the box that says "Copy the recovery partition from the PC to the recovery drive" but mine is grayed out and unclickable.

[AnnoyedShelf]

While making the recover drive it says to click the box that says "Copy the recovery partition from the PC to the recovery drive" but mine is grayed out and unclickable.

You're sure there's no recovery partition?  There should be, there is on almost all modern laptops.

[GzeroD]

While making the recover drive it says to click the box that says "Copy the recovery partition from the PC to the recovery drive" but mine is grayed out and unclickable.

It sounds like your brother Deleted the recovery image for the 4GB of space it would gain him.

 

Edit:What gaming laptop is it; the customer service on most of them is pretty good they should be able to help you acquire a restore image to put on a flash drive. 

[Beltboy]

Sounds like Kaspersky is set to full diagnostic logging mode, check the settings in it for report logging. or uninstall it reboot and clean install it.