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Apple Genius Bar Review

Mew
By Mew
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I bet Steve jobs ended up in hell.

I love Steve Jobs

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THey were great for me, my home button broke, went in 5 minutes later was out with a new ipod. 

 

 

 

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I had the "privilege of having to deal with these ass****s " last weekend after my son broke my 6plus glass they made me wait 4hrs to see me to fix the screen then when they did see me they told me that they couldn't fix the screen and replaced the phone with out asking me if all my items were saved so naturally i lost all my photos and numbers. BAAAA!   on top of that they were smug and rude 

 

I have trouble believing this. Apple is ANAL about proper procedures (I mean come on, it's Apple). My iPhone 5 had developed a battery bloat issue and it was out of warranty so I visited my local genius bar to have it fixed. After their diagnostics they decided they would replace my iPhone with a refurb. Before they made the transition however, they warned me then and several times before that all my data will be lost and that an iPhone backup would be necessary to keep all data. After I told them I had done one, they then proceeded to have me sign a document (ie. transferring ownership of my broken phone to Apple in return for a refurb). Did you not sign a document? Apple cannot claim ownership of your iPhone unless you sign the document. 

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i used to work for a company contracted to do support for applecare over the phone. on multiple instances ive had the opportunity to the "geniuses" over the phone, they are only good for hardware issues that have already been diagnosed. they know almost nothing about actual technical support.  ive even talked to a customer who was instore talking to the genius, had her hand him the phone so i could tell him how to do his job.  got to talk to a local store once, went there after work and bitched out his store manager in person to have them stop lying to customers.

that being said, if you arent a douchbag, they will normally try to help you to the best of their ability

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This is my past two experiences in an Apple Store in a city that starts with "P" and ends with "a". This city also holds an annual event that is very well known. 

 

Philadelphia? Pasadena, Calif. (?)

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Philadelphia? Pasadena, Calif. (?)

Yea lol

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