Need help diagnosing source of random lockups

[Appel]

Hello, 

 

I was wondering if anyone could help me with random lockups I have been having.

While playing games my pc randomly freezes, sometimes its after 10 minutes, or sometimes its fine. I get no stop code or anything to find the source of the problem.

What can I do to diagnose this?

 

Specs:

 

Operating System

Windows 7 Home Premium 64-bit SP1

 

CPU

AMD A10-7850K 91 °C <----- wut (I'll investigate this in the meanwhile)

Kaveri 28nm Technology

 

RAM

8.00GB Single-Channel DDR3 @ 804MHz (10-10-10-27)

 

Motherboard

Gigabyte Technology Co., Ltd. F2A78M-HD2 (P0) 38 °C

 

Graphics

ASUS VS238 (1920x1080@60Hz)

ATI AMD Radeon R7 Graphics (ATI)

4095MB NVIDIA GeForce GTX 970 (Gigabyte) 43 °C

CrossFire Disabled

 

Storage

931GB Western Digital WDC WD10 EZEX-08M2NA0 SATA Disk Device (SATA) 35 °C

 

Optical Drives

TSSTcorp CDDVDW SH-224BB SATA CdRom Device

 

Audio

AMD High Definition Audio Device

 

 

 

 

EDIT: about CPU temp, Speccy seems to be reading it funny, Speedfan and Coretemp are reading heat at normal levels

[Ryouichi Kiriyami]

no error codes or bsod? my guess instantly goes to harddrive failure or gpu failure. download crystaldiskinfo and post the results bud.

[Appel]

Here is the Crystal disk info stuff:

 

Ryouichi Kiriyami, on 03 May 2015 - 12:32 PM, said:

no error codes or bsod? my guess instantly goes to harddrive failure or gpu failure. download crystaldiskinfo and post the results bud.

This gave me some malware ._. 

It says caution, the highlighted one is: Current Pending sector count

here is a copy paste of the stuff

----------------------------------------------------------------------------

CrystalDiskInfo 6.3.2 © 2008-2015 hiyohiyo

                                Crystal Dew World : http://crystalmark.info/

----------------------------------------------------------------------------

 

    OS : Windows 7 Home Premium SP1 [6.1 Build 7601] (x64)

  Date : 2015/05/03 16:59:37

 

-- Controller Map ----------------------------------------------------------

 - ATA Channel 0 (0) [ATA]

 - ATA Channel 1 (1) [ATA]

 + Standard Dual Channel PCI IDE Controller [ATA]

   - ATA Channel 0 (0)

   - ATA Channel 1 (1)

 + AMD SATA Controller [ATA]

   - TSSTcorp CDDVDW SH-224BB SATA CdRom Device

   - WDC WD10 EZEX-08M2NA0 SATA Disk Device

 

-- Disk List ---------------------------------------------------------------

 (1) WDC WD10EZEX-08M2NA0 : 1000.2 GB [0/2/0, pd1] - wd

 

----------------------------------------------------------------------------

 (1) WDC WD10EZEX-08M2NA0

----------------------------------------------------------------------------

           Model : WDC WD10EZEX-08M2NA0

        Firmware : 01.01A01

   Serial Number : ***************

       Disk Size : 1000.2 GB (8.4/137.4/1000.2/1000.2)

     Buffer Size : Unknown

     Queue Depth : 32

    # of Sectors : 1953525168

   Rotation Rate : 7200 RPM

       Interface : Serial ATA

   Major Version : ACS-2

   Minor Version : ACS-3 Revision 3b

   Transfer Mode : SATA/600 | SATA/600

  Power On Hours : 1509 hours

  Power On Count : 534 count

     Temperature : 24 C (75 F)

   Health Status : Caution

        Features : S.M.A.R.T., 48bit LBA, NCQ

       APM Level : ----

       AAM Level : ----

 

-- S.M.A.R.T. --------------------------------------------------------------

ID Cur Wor Thr RawValues(6) Attribute Name

01 200 200 _51 000000000402 Read Error Rate

03 177 169 _21 00000000083C Spin-Up Time

04 100 100 __0 000000000219 Start/Stop Count

05 200 200 140 000000000000 Reallocated Sectors Count

07 200 200 __0 000000000000 Seek Error Rate

09 _98 _98 __0 0000000005E5 Power-On Hours

0A 100 100 __0 000000000000 Spin Retry Count

0B 100 100 __0 000000000000 Recalibration Retries

0C 100 100 __0 000000000216 Power Cycle Count

C0 200 200 __0 00000000004F Power-off Retract Count

C1 200 200 __0 0000000001CC Load/Unload Cycle Count

C2 119 101 __0 000000000018 Temperature

C4 200 200 __0 000000000000 Reallocation Event Count

C5 200 200 __0 000000000001 Current Pending Sector Count

C6 200 200 __0 000000000000 Uncorrectable Sector Count

C7 200 200 __0 000000000000 UltraDMA CRC Error Count

C8 200 200 __0 000000000000 Write Error Rate

 

-- IDENTIFY_DEVICE ---------------------------------------------------------

        0    1    2    3    4    5    6    7    8    9

000: 427A 3FFF C837 0010 0000 0000 003F 0000 0000 0000

010: FFFF FFFF FFFF FFFF FFFF FFFF FFFF FFFF FFFF 3334

020: 0000 0000 0000 3031 2E30 3141 3031 5744 4320 5744

030: 3130 455A 4558 2D30 384D 324E 4130 2020 2020 2020

040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00

050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB 0100

060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000

070: 0000 0000 0000 0000 0000 001F 9D0E 0006 0044 0044

080: 03FE 001F 346B 7D01 6123 3469 BC01 6123 203F 003C

090: 003C 0000 FFFE 0000 0000 0000 0000 0000 0000 0000

100: 6DB0 7470 0000 0000 0000 0000 6003 0000 5001 4EE0

110: 5929 DF86 0000 0000 0000 0000 0000 0000 0000 401C

120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 0000

130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

140: 0000 0000 0004 0000 0000 0000 0000 0000 0000 0000

150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

200: 0000 0000 0000 0000 0000 0000 3035 0000 0000 0000

210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000

220: 0000 0000 107E 0000 0000 0000 0000 0000 0000 0000

230: 0000 0000 0000 0000 0001 1000 0000 0000 0000 0000

240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

250: 0000 0000 0000 0000 0000 3AA5

 

-- SMART_READ_DATA ---------------------------------------------------------

     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F

000: 10 00 01 2F 00 C8 C8 02 04 00 00 00 00 00 03 27

010: 00 B1 A9 3C 08 00 00 00 00 00 04 32 00 64 64 19

020: 02 00 00 00 00 00 05 33 00 C8 C8 00 00 00 00 00

030: 00 00 07 2E 00 C8 C8 00 00 00 00 00 00 00 09 32

040: 00 62 62 E5 05 00 00 00 00 00 0A 32 00 64 64 00

050: 00 00 00 00 00 00 0B 32 00 64 64 00 00 00 00 00

060: 00 00 0C 32 00 64 64 16 02 00 00 00 00 00 C0 32

070: 00 C8 C8 4F 00 00 00 00 00 00 C1 32 00 C8 C8 CC

080: 01 00 00 00 00 00 C2 22 00 77 65 18 00 00 00 00

090: 00 00 C4 32 00 C8 C8 00 00 00 00 00 00 00 C5 32

0A0: 00 C8 C8 01 00 00 00 00 00 00 C6 30 00 C8 C8 00

0B0: 00 00 00 00 00 00 C7 32 00 C8 C8 00 00 00 00 00

0C0: 00 00 C8 08 00 C8 C8 00 00 00 00 00 00 00 00 00

0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

160: 00 00 00 00 00 00 00 00 00 00 84 00 10 2C 01 7B

170: 03 00 01 00 02 75 05 00 00 00 00 00 00 00 00 00

180: 00 00 01 02 00 00 00 00 00 00 00 00 00 00 00 00

190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 77

 

-- SMART_READ_THRESHOLD ----------------------------------------------------

     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F

000: 10 00 01 33 C8 C8 00 00 00 00 00 00 00 00 03 15

010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00

020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00

030: 00 00 07 00 C8 C8 00 00 00 00 00 00 00 00 09 00

040: 00 00 00 00 00 00 00 00 00 00 0A 00 00 00 00 00

050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00

060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 C0 00

070: 00 00 00 00 00 00 00 00 00 00 C1 00 00 00 00 00

080: 00 00 00 00 00 00 C2 00 00 00 00 00 00 00 00 00

090: 00 00 C4 00 00 00 00 00 00 00 00 00 00 00 C5 00

0A0: 00 00 00 00 00 00 00 00 00 00 C6 00 00 00 00 00

0B0: 00 00 00 00 00 00 C7 00 00 00 00 00 00 00 00 00

0C0: 00 00 C8 00 C8 C8 00 00 00 00 00 00 00 00 00 00

0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0D

[DevilishBooster]

@Appel Make sure you click "follow" on your threads so that you always know when people reply. 

Your hard drive looks fine. What games does it seem to happen the most in? What is you CPU cooling solution? My immediate guess is that the CPU is over heating and locking up while you're playing games. 

[Appel]

@Appel Make sure you click "follow" on your threads so that you always know when people reply. 

Your hard drive looks fine. What games does it seem to happen the most in? What is you CPU cooling solution? My immediate guess is that the CPU is over heating and locking up while you're playing games. 

I have an H75 liquid cooler, and it happens pretty much every game.

 

NB: Happens MUCH more frequently in 3D games, barely ever had it happen in a 2D game 

[DevilishBooster]

I have an H75 liquid cooler, and it happens pretty much every game.

 

NB: Happens MUCH more frequently in 3D games, barely ever had it happen in a 2D game 

How long have you had the cooler, and what thermal paste did you use? Are you running the A-Series gpu in crossfire with the discrete R7 card? I'm just curious, because I have a FX-6350 with a Cooler Master Seidon 120V, and I can have games cranked to max and it will not break high 60s for temps. What other cooling solutions do you have? What case are you using and how many fans does it have?

[Appel]

How long have you had the cooler, and what thermal paste did you use? Are you running the A-Series gpu in crossfire with the discrete R7 card? I'm just curious, because I have a FX-6350 with a Cooler Master Seidon 120V, and I can have games cranked to max and it will not break high 60s for temps. What other cooling solutions do you have? What case are you using and how many fans does it have?

the R7 card is the from the A-series APU, I use neither and use my 970.

I used some phanteks thermal paste that came with my brothers cpu cooler. I have one corsair AF series fan, and the stock fans that came with my brothers Carbide 300 (Which I am using.) 

[DevilishBooster]

the R7 card is the from the A-series APU, I use neither and use my 970.

I used some phanteks thermal paste that came with my brothers cpu cooler. I have one corsair AF series fan, and the stock fans that came with my brothers Carbide 300 (Which I am using.) 

Have you disabled the APU graphics processor? Because if that is still running in the background (even if you're not using it) it could be contributing a lot to the temps. 

How long ago did you put the system together (how long since the thermal paste has been applied)?

Have you made sure to keep the radiator fins clean?

[Ketcchup]

The 7850K temp is normal... I mean, the sensors are completely broken in APUs. Just pay attention at "core" and your motherboard's sensor CPU temp. Forget Package temp

[Scarymonkeys]

What's your PSU?

[Appel]

Have you disabled the APU graphics processor? Because if that is still running in the background (even if you're not using it) it could be contributing a lot to the temps. 

How long ago did you put the system together (how long since the thermal paste has been applied)?

Have you made sure to keep the radiator fins clean?

I will disable now, I clean my rig every week and the thermal paste has been applied 3 or so months ago

[DevilishBooster]

I will disable now, I clean my rig every week and the thermal paste has been applied 3 or so months ago

You added a note saying that Speedfan and Coretemp are reading different temps. What are the temps you get beside the 93C?

[LogicalDrm]

@Appel, your previous post didn't get deleted, it got moved. So should this if mods don't decide to merge/lock it.

http://linustechtips.com/main/topic/359556-need-help-diagnosing-source-of-random-lockups/#entry4876827

[psux]

Have you installed the USB3.0 drivers for your motherboard?

[Appel]

sorry for being absent, I get normal temps,.so that is not the problem, all drivers are installed, apu is disabled. I am assuming it is my gpu can anyone suggest a course of action?

 

Edit: PSU is evga 600b, 80plus bronze certified

[Appel]

bump

 

pls halp

[Robin88]

Your HDD is showing a Caution, can you take a screenshot of CrystalDisk so that we can see what is flagging it please?
It could be a failing HDD, this is only a guess right now, so if you can use the snip tool in Windows to take a screenshot of CrystalDisk with your HDD selected that might help to narrow down the issue.

[Appel]

Your HDD is showing a Caution, can you take a screenshot of CrystalDisk so that we can see what is flagging it please?

It could be a failing HDD, this is only a guess right now, so if you can use the snip tool in Windows to take a screenshot of CrystalDisk with your HDD selected that might help to narrow down the issue.

zB6NKIg

 

I was playing Star citizen before, and it crashed, I received your message afterwards, Before, It only showed that C5 was cautioned

[Robin88]

zB6NKIg

 

I was playing Star citizen before, and it crashed, I received your message afterwards, Before, It only showed that C5 was cautioned

Hmm, it definitely could be a failing hard drive, if it flagged a second one within an hour or so then it points to a drive that is failing, back up everything ASAP no joke, even if the hard drive doesn't fail, don't trust a drive that's been flagged with a caution.

The Uncorrectable Sector count is the one that's got me nervous, and it should you too. It might not be the reason that your PC is locking up, but it could be, and even if it isn't the reason, you should still take steps to protect yourself from data loss while you still can.

[Appel]

Hmm, it definitely could be a failing hard drive, if it flagged a second one within an hour or so then it points to a drive that is failing, back up everything ASAP no joke, even if the hard drive doesn't fail, don't trust a drive that's been flagged with a caution.

The Uncorrectable Sector count is the one that's got me nervous, and it should you too. It might not be the reason that your PC is locking up, but it could be, and even if it isn't the reason, you should still take steps to protect yourself from data loss while you still can.

I don't think I have a secondary drive big enough to back up from, thanks for the info. Shall I buy a new one or send it back (I'll check if it has warranty)

[Robin88]

I don't think I have a secondary drive big enough to back up from, thanks for the info. Shall I buy a new one or send it back (I'll check if it has warranty)

Crap, you've backed yourself into a corner, see if you can borrow a drive from someone until you get it replaced or if you can then burn as much as you can to DVD and put the rest onto whatever other storage you do have.

If it still has a warranty then send it back, and buy a second drive anyway, it might seem overkill, but if you value your data and it means that much to you then you really should. In the meantime try to use the drive as little as possible. See if you can set up an account with a free cloud service if possible and backup stuff to there if you really can't find a drive big enough to house everything.

I hope it doesn't fail, and I really hope you don't lose anything, but my intuition is saying that it will fail, and there's a real possibility that you'll lose something valuable.

[Appel]

I haven't really got anything important, just a few things. Its just that my internet is slow and I don't want to download 600gb of steam games on 500kb/s

[Robin88]

I haven't really got anything important, just a few things. Its just that my internet is slow and I don't want to download 600gb of steam games on 500kb/s

You can backup Steam games to DVD, but that's a lot of DVD's, about 150 DVD's worth of data, by the time you've burnt that lot to disk, you'll be collecting a pension

I would borrow a HDD and copy your Steam folder to it, just remember that you'll be putting a lot of stress on the drive doing that, and putting stress on it will cause it to fail faster, you may just have to suck it up and redownload everything if you really cannot find a spare drive to back everything up to. But worry about your Steam library last, get everything important off that drive and get it replaced first.

I'd hate to live with a 500Kb/s internet, it sucks being stuck with ADSL @ 17Mb/s, let alone what you've got, I feel for you on that one.

[Appel]

Thanks for the help everyone, it was much appreciated