Can software cause a blue screen?

[Kev1]

2 years ago I receive a Mad Catz M.O.U.S. 9, It is my first mouse that have macro so I heavely utilise every button with madcatz software and put a shortcut to close Tabs on the mouse. then once in a while I start to make blue screen when I closed the last tab of firefox with the close tab shortcut on my mouse. At the beginning I tough it was firefox's problem, but 3 month ago I switch to Chrome and the same problem appear once in a while.

 

so is it possible that it's only the software and if you know how to fix this problem feel free otherwise I just want to know if it's a software issue or not

 

 

System

 

• CPU
  i5 3570k
• Motherboard
  Asus P8z77 V-LK
• RAM
  16GB (2x8GB) G. Skill ripjaws 1600
• GPU
  AMD Readon 7850 2GB
• Case
  Antec Nine Hundred
• Storage
  1x OCZ Vertex 3 Series 120GB; 1x Seagate Barracuda 1TB; 1x WD Green 3TB
• PSU
  CORSAIR CX series CX600
• Cooling
  Cooler Master Hyper 212 EVO
• Operating System
  Windows 7 Ultimate

 

 

 

my software are up to date

 

MOUS9_Mouse_7_0_29_22_x64_Drivers

MOUS9_Mouse_7_0_29_22_x64_Software

 

 

 

 

 

 

[Rohith_Kumar_Sp]

Can a software cause a blue screen*

And yes, softwares and drives can be culprit of the blue screen, just google the blue screen error, most of the times the blue screen will mention if it's related to drivers or hardware errors 

[minibois]

-snip-

Yeah, it is possible and sorry don't know how to fix it

[Godlygamer23]

Can a software cause a blue screen*

The proper corrections are "Can software cause a blue screen?" or "Can software cause blue screens?"

[Rohith_Kumar_Sp]

The proper corrections are "Can software cause a blue screen?" or "Can software cause blue screens?"

i'm being specific, there's a difference between "can softwares cause blue screen" and "can A software cause blue screen".

[Guest]

i'm being specific, there's a difference between "can softwares cause blue screen" and "can A software cause blue screen".

 

Can A software cause blue screen, still wouldn't be correct. 

[Rohith_Kumar_Sp]

Can A software cause blue screen, still wouldn't be correct. 

could you explain why it would be wrong? thank you .

Edit : you mean it's "can an software "

[Guest]

could you explain why it would be wrong? thank you .

 

I'm not entirely sure of the rule that applies to words ending in, ware. Well, software isn't just A item. Software is rather a whole class of things. The same that glassware is. So, for the singular form you would typically use 'a piece of software', or 'a software application'. 

 

Again, i think this is most common with the English language and in other languages the way you used it may be fine. Software can be used singularly, but more in the manner of 'A software package'.  

 

EDIT: 'Can AN software' still wouldn't be correct usage, as 'software' doesn't start with a vowel sound (exceptions apply). I'm by no means an expert on the English language though... 

[Kev1]

@Rohith_Kumar_Sp how do you what the problem is with the blue screen

[Rohith_Kumar_Sp]

@Rohith_Kumar_Sp how do you what the problem is with the blue screen

google that error id and if you have the dump file located at C:\Windows\Minidump , use apps such as "who crashed it" and search the error.

[Kev1]

My minidump is empty and I tried to search that error code and never found what was the problem with this one

[Rohith_Kumar_Sp]

My minidump is empty and I tried to search that error code and never found what was the problem with this one

 

1. Click Start, and then click Control Panel.
2. Double-click System, and then click Advanced system settings.
3. Click the Advanced tab, and then click Settings under Startup and Recovery.
4. In the Write debugging information list, click Small memory dump (64k).
    

    

   

    

   next time it happens , it will create a dump file 

[Kev1]

 

1. Click Start, and then click Control Panel.
2. Double-click System, and then click Advanced system settings.
3. Click the Advanced tab, and then click Settings under Startup and Recovery.
4. In the Write debugging information list, click Small memory dump (64k).
    

    

   

    

   next time it happens , it will create a dump file 

 

 

 

It was set to kernel memory dump for the first blue screen then I change to smal memory dump and neither or these create a dump file in Minidump ;(

[ionbasa]

Follow method A in my guide here: http://linustechtips.com/main/topic/354634-bsod-posting-instructions-please-read/

Post back with details.

 

Even without dump files we can look at the system performance monitor and error log. Hopefully something shows up!

[Kev1]

I will try this guide and keep you in touch thanks for the help

[Kev1]

SysnativeFileCollectionApp:

https://www.dropbox.com/s/07c0wiyboxpuci6/SysnativeFileCollectionApp.zip?dl=0

 

Report Files:

https://www.dropbox.com/s/6x811sv3ar7qp1q/Report%20Files.html?dl=0

[ionbasa]

SysnativeFileCollectionApp:

https://www.dropbox.com/s/07c0wiyboxpuci6/SysnativeFileCollectionApp.zip?dl=0

 

Report Files:

https://www.dropbox.com/s/6x811sv3ar7qp1q/Report%20Files.html?dl=0

Well, I'm going through the files now, wasn't expecting them to be in French, luckily that won't be a problem.

[ionbasa]

Quick question: Did you forget to install some drivers?

 

I'm seeing that some drivers are failing to start or are not found. Do you mind posting a screenshot of what your device manager looks like?

So far, i'm seeing the following things missing:

 

4 bluetooth drivers, 1 smbus driver, and some media device that isn't having its drivers loaded properly.

 

Just to make sure: You have AVG installed?

[Kev1]

  the first time I plug the usb bluetooth dongle windows install or at least try to install the driver but my bluetooth dongle always work since day 1

[ionbasa]

  the first time I plug the usb bluetooth dongle windows install or at least try to install the driver

What type of dongle is it? You will most likely have to download the software and install the driver.

 

Also follow the instructions here for the SMBUS controller: http://www.sevenforums.com/tutorials/96442-device-manager-finding-unknown-devices.html

Post back with the Hardware ID.

[Kev1]

 

unkown device is:

 

Apowersoft_AudioDevice

 

 

the dongle is Asus USB-BT211

 

I just found the mini cd I'll install the driver

 

 

and the bus controler the ID is: PCI\VEN_8086&DEV_1E22&SUBSYS_84CA1043&REV_04

 

It seems that i don't have the right chipset driver

[ionbasa]

 

 

unkown device is:

 

Apowersoft_AudioDevice

 

 

the dongle is Asus USB-BT211

 

I just found the mini cd I'll install the driver

 

 

and the bus controler the ID is: PCI\VEN_8086&DEV_1E22&SUBSYS_84CA1043&REV_04

 

It seems that i don't have the right chipset driver

 

I would download the latest driver from ASUS's website actually.

 

Also, you need to install Intel's chipset driver from here: https://downloadcenter.intel.com/download/20775

 

Do you have any Apower software installed from here: http://www.apowersoft.com/ ?

[Kev1]

Thank you for refreshing my computer a little bit but I just tested my mouse and the problem is still there

[ionbasa]

Thank you for refreshing my computer a little bit but I just tested my mouse and the problem is still there

Were not done!

 

Did you install the Intel chipset driver I linked to? 

Also, go to: http://madcatz.com/downloads/

And download both the latest macro software and the latest driver for the mouse.

[Kev1]

I already have the latest driver however they have release a fresh new software because last week I check and I was up to date so the new software is installed ... nope... I just got another blue screen