R9 290 Constant Driver Crashes In Games

[DoubleJMan]

Hello I have a friend who has problems with his video card. It's a Clud3d Royalking R9 290.

The problem is that the drivers keeps crashing when in game, but it recovers after a few seconds.

 

His Specs below

 

• PSU: Corsair Professional 650W

• Clean install of Windows
• No overclocks at all
• Stock CPU cooler
• Temperatures are fine. GPU stays less than 70c on load
• Cleared cmos on mobo
• Tried both omega and latest beta amd drivers
• Games are installed on Samsung 850 EVO SSD
• Tested games: Dota2, WoW

 

Same driver crashes when I put the video card in my own system. It's able to last longer but still crashes..

My Specs below

• PSU: Corsair TX750W
• CPU Cooler: Corsair H100i
• Yes my PC is overclocked but it is stable
• Screenshot has my video card because I do not have his gpu at the time of this post.
• I reinstalled drivers after switching GPUs
• Games are installed on Samsung 840 PRO and Intel 520 Series SSDs
• Tested games: Vindictus, Dota2

 

So this R9 290 was purchased from the last NCIX Warehouse sale. It's already passed 7 days so the return policy is not an option anymore.

After seeing that it was not working on both our system he went to back to NCIX and they tested it out using furmark. 13 mins later they said there was no problems and told him that the card is not defective. Clud 3d told my friend that they can only be RMA'd through the retailer so my friend was willing to pay for the shipping to RMA but they did not let him. So now my friend is down a couple of hundred bucks and a giant paper weight. 

So question, isn't furmark not the same as testing in game since it's a synthetic benchmark?

Can anyone give us advice on what to do now?

[CoolaxGaming]

Can you please elaborate on how the drivers crash the game?

 

ALSO, you got a serious problem with your PC, your PC is the 990FX Chipset from the pic right? Well it says one of the OCZ drives is on Sata 2/3Gbps. But the 990FX chipset only supports Sata 3/6GbPS

[DoubleJMan]

The screen freezes, goes blank, then comes back after a few seconds saying the driver has recovered.

 

The OCZ Vertex 2 is just a scratch drive. It's connected to the JMicron chipset on the board, and Sata3 is backward compatible anyway, but that's off topic.

 

Updated main post on which SSDs the games are installed on.

[dragoon20005]

just bitch you way for a RMA

 

you paid for a GPU that is not working

 

anyone will be pissed about it

[DoubleJMan]

That's the problem, the csr at ncix told him that they tested it out with furmark, decided that it's good and are not going to help with the rma process.

[Dabombinable]

That's the problem, the csr at ncix told him that they tested it out with furmark, decided that it's good and are not going to help with the rma process.

They probably made it worse with furmark <_<

[DoubleJMan]

Update: My friend contacted Club3D again and now he has to send the card himself to Club3D for the rma process.

[Dabombinable]

Update: My friend contacted Club3D again and now he has to send the card himself to Club3D for the rma process.

Tell him good luck, and to mark it in a way that doesn't void the warranty, but allows him to identify it.

[kronickiller]

put the card into another comp and see if it does the same thing

[alphaproject]

If its indeed crashing in both computers....yea RMA that baby.

[CalumGiff]

If you are using the latest beta drivers from amd the ones that say gta 5 optimized that might be the problem, a pc i built for a friend with a 280 in it was getting constant BSODS with the newer drivers but was absolutely fine with the omega drivers

[DoubleJMan]

Yes the drivers were crashing in both his and my PC.

This incident was before gta5. Both beta and omgea drivers were tested and crashing.

He has already sent the card out to be RMA'd.

 

I'm just disappointed about the customer service at the ncix warehouse. They could have helped but all they did was slap a synthetic benchmark on for 10mins and gave the card back. They could have at least helped out with the RMA process.

 

Sadly, my friend says he will never buy AMD products ever again.

 

I will update when the RMA'd card gets back.

[Lawliet93]

 

Yes the drivers were crashing in both his and my PC.

This incident was before gta5. Both beta and omgea drivers were tested and crashing.

He has already sent the card out to be RMA'd.

 

I'm just disappointed about the customer service at the ncix warehouse. They could have helped but all they did was slap a synthetic benchmark on for 10mins and gave the card back. They could have at least helped out with the RMA process.

 

Sadly, my friend says he will never buy AMD products ever again.

 

I will update when the RMA'd card gets back.

 

It's not the product, it's the fact that NCIX sold you a broken GPU (sometimes you get really bad luck, as I was with my sapphire R9 280 dual  oc... it did not hold it's clocks stable, so I add 10% to the power limit, it worked like a champ for a few days with temps being really low, but it black-screened the next day, so I sent it to RMA and got a gigabyte version instead). Tell him to wait for the RMA and try it out, if there are still some problems, than they aren't GPU related.

[DoubleJMan]

UPDATE: Card came back. Same problem. Tested and same problem occurs on 2 different pcs. Now it's sent back to Club3d again. They said they would just replace the card with a different one, we will see... Will update when the card comes back the second time. Talk about silicone lottery. To be continued...

[Nena Trinity]

Try non-beta drivers!

 

Also FX+290 works well?