Samsung Smart TV (SmartHub) cannot connect to Internet: Samsung’s Smart TV platform Smart Hub down – suffers from worldwide internet outage

[DacStugly]

For the past few days I've been suffering from my Samsung Smart TV not being able to connect to the internet. Was not able to watch linustechtips on youtube. After googling this is what I have found out:

 

1. Only TV's older than 2 years were affected (new generation are apparently working fine) --> Link

2. This seems to be a global problem --> Link

 

I was able to get it to work thanks to a user in the cnet forums: For anyone else who is suffering from this issue. There is a workaround (if you have spare linux/raspberry pi server) -- My workaround is for Arch-Raspberry-Pi.

 

1. Install dnsmasq from the official repos --> # sudo pacman -S dnsmasq

 

2. From a terminal --> # ping -c 3 www.samsung.com & write down the ip address (mine was 23.76.167.46, yours may differ)

 

3. create the following file  /etc/dnsmasq.hosts (you can replace dnsmasq with whatever you want) and add the following line remember to replace the ip from step 2

23.76.167.46 www.samsung.com

 

4. Edit /etc/dnsmasq.conf

addn-hosts=/etc/dnsmasq.hosts (or what ever you named it)

listen-address=xxx.xxx.xxx.xxx (LAN ip address of your linux/raspberry-pi server) *since this is a workaround it's easier to just edit the ip than make it static

 

5. Start your service --> # sudo systemctl start dnsmasq & enable it so it starts on reboot --> # sudo systemctl enable dnsmasq

 

6. Now goto your Samsung SmartTV network setting and change the DNS ip to the linux/raspberry-pi ip-address (xxx.xxx.xxx.xxx) server (settings menu on the Samsung SmartTV)

 

Now you should be good to go. If any one else knows a better or alternative workaround please share.

 

 

 

[SirRoderick]

Unfortunately if I tell this to the customers that keep calling me about this they won't have a clue

 

Working at an ISP that also provides digital television, I am getting all the people that think because it's a TV and connect to the internet we must be responsible for it. 

[DacStugly]

Seems like samsung has fixed it. My tv got a update today and the bug is gone.