Cooler Master is still here to help and chat!

[CM Norumu]

Hey there LTT and friends!

 

I just wanted to post up a friendly reminder that I am still around on the forums here, albeit I haven't been posting as much. Ever since the forums swapped out the search to Google, I have a bit of a harder time finding mentions from you guys, especially those seeking assistance.

 

With that in mind, if any of you have any questions, be it technical support, random questions about CM, or just anything, please tag me in the thread or shoot me a PM so that I can be alerted and come swiftly to address your needs.

 

Here is a picture of a puppy licking at snow on its face I offer as tribute to you all.

 

Thanks!

CM Norumu

[MLGNOSCOPEHEADSHOTGETREKT]

I thought CM on this forum died....

[Kobrastachka]

Are you a Cm Rep or just a user with the name?

[ttam]

Are you a Cm Rep or just a user with the name?

Check out his red username (bottom of screen) and custom title called Industry Affiliate

[dadasmithywinkle]

Hey there LTT and friends!

 

I just wanted to post up a friendly reminder that I am still around on the forums here, albeit I haven't been posting as much. Ever since the forums swapped out the search to Google, I have a bit of a harder time finding mentions from you guys, especially those seeking assistance.

 

With that in mind, if any of you have any questions, be it technical support, random questions about CM, or just anything, please tag me in the thread or shoot me a PM so that I can be alerted and come swiftly to address your needs.

 

Here is a picture of a puppy licking at snow on its face I offer as tribute to you all.

 

Thanks!

CM Norumu

When's the Cosmos III coming out?

[Guest]

Are you a Cm Rep or just a user with the name?

Verified rep - we go through a complicated process to ensure that industry reps actually represent their company.

[Nup]

Great man! thanks a million for letting us know! 

[TheSLSAMG]

I have a question. How long does it usually take for an RMA part request (EVO mounting hardware) to ship to New York, and why isn't my tracking number working?

 

More appropriate for the CM Fanzone team, I know. Just wanted to see if you know.

[QueenDemetria]

You didn't need the puppy, I love CM as it is, but it was a nice touch :3(can I has puppy?)

[spwath]

Hey, i have a problem with my TPC 612.

Its bent.

Like the heatsink isnt vertical its more like 100 degrees inistead of 90.

 

II have no idea how it happened.

 

What can i do?

[OCing Noob]

Hey there LTT and friends!

 

I just wanted to post up a friendly reminder that I am still around on the forums here, albeit I haven't been posting as much. Ever since the forums swapped out the search to Google, I have a bit of a harder time finding mentions from you guys, especially those seeking assistance.

 

With that in mind, if any of you have any questions, be it technical support, random questions about CM, or just anything, please tag me in the thread or shoot me a PM so that I can be alerted and come swiftly to address your needs.

 

Here is a picture of a puppy licking at snow on its face I offer as tribute to you all.

 

Thanks!

CM Norumu

Will you recommend a better case from coolermaster in which i can have " Asus Maximus ranger VII " with enough clearance for H100i on top for Push pull or at least Pull or push ? i'm using HAF 912 advanced now. and i'm not able to mount it anywhere inside with fans . other thing cooler master have to pay attention on the back exhaust vent placing when giving any option for 240mm radiator top mount coz i've checked 4 or your cases and if anyone mount rad on top it blocks the 25% back exhaust mount area so you can't put it inside .Thanks

[MLGNOSCOPEHEADSHOTGETREKT]

Hey there LTT and friends!

 

I just wanted to post up a friendly reminder that I am still around on the forums here, albeit I haven't been posting as much. Ever since the forums swapped out the search to Google, I have a bit of a harder time finding mentions from you guys, especially those seeking assistance.

 

With that in mind, if any of you have any questions, be it technical support, random questions about CM, or just anything, please tag me in the thread or shoot me a PM so that I can be alerted and come swiftly to address your needs.

 

Here is a picture of a puppy licking at snow on its face I offer as tribute to you all.

 

Thanks!

CM Norumu

When the new Nepton Cooler coming?

When will Silencio fans be available singular?

When is the Cosmos III coming?

Is CM going to make any new PSU?

When there going to be CM Quickfire Elite keyboard?

Is CM ever going to make motherboards?

 

I have way more but im going to leave it at that.I mean something like 365 more...

[CM Norumu]

I thought CM on this forum died....

 

Still kicking!

 

When's the Cosmos III coming out?

 

¯\_(ツ)_/¯

 

But seriously, no idea on such a thing one way or another.

 

Great man! thanks a million for letting us know! 

 

You're welcome!

 

I have a question. How long does it usually take for an RMA part request (EVO mounting hardware) to ship to New York, and why isn't my tracking number working?

 

More appropriate for the CM Fanzone team, I know. Just wanted to see if you know.

 

RMAs typically take 2-10 business days once the original is received by the RMA team, pending on stock availability and the amount of work needed to test the products (such as PSUs needing specific testing, while a bent up case is pretty obvious). As for the tracking number, it's put into your records the moment it's created, which isn't necessarily when it ships. Shipping carriers won't have updates on the number until they pickup and scan it into their systems. If it's been a few days, though, contact the support team via account.coolermaster.com to check up on it.

 

You didn't need the puppy, I love CM as it is, but it was a nice touch :3(can I has puppy?)

 

Not my puppy, sadly. Nor my snow, also sadly. I'm in Southern California in a no-dogs apartment

 

Hey, i have a problem with my TPC 612.

Its bent.

Like the heatsink isnt vertical its more like 100 degrees inistead of 90.

 

II have no idea how it happened.

 

What can i do?

 

I have a hard time understanding what you're saying. Want to post or PM me photos, please?

 

Will you recommend a better case from coolermaster in which i can have " Asus Maximus ranger VII " with enough clearance for H100i on top for Push pull or at least Pull or push ? i'm using HAF 912 advanced now. and i'm not able to mount it anywhere inside with fans . other thing cooler master have to pay attention on the back exhaust vent placing when giving any option for 240mm radiator top mount coz i've checked 4 or your cases and if anyone mount rad on top it blocks the 25% back exhaust mount area so you can't put it inside .Thanks

 

Have you checked out the CM Storm Stryker? It's not only awesome, but handles big radiators on top like a boss.

 

When the new Nepton Cooler coming?

When will Silencio fans be available singular?

When is the Cosmos III coming?

Is CM going to make any new PSU?

When there going to be CM Quickfire Elite keyboard?

Is CM ever going to make motherboards?

 

I have way more but im going to leave it at that.I mean something like 365 more...

 

• New Nepton - Which one? 120, 140, 240, 280 versions are all released!
• Silencio fans - No idea, it's been pushed back once or twice now
• Cosmos III - ¯\_(ツ)_/¯ Haven't heard of any such thing on my end
• New PSU - I recommend checking this out from CES 2015
• Quickfire Elite keyboard - What is this?
• Motherboards - Doubtful, our operations primarily focus on big pieces of metal, fans, and power/thermal efficiency solutions. Motherboards don't quite fit in our current business model with that. We do make a lot of the passive coolers seen on motherboards and similar systems, though

[STRMfrmXMN]

 

Could you get @LinusTech to do a review of the Silencio 352 Not sure if you have the power to do this, though I thought I would ask. It was comparable to the Nanoxia DS4 I was looking at and I ended up buying the Nanoxia because I couldn't find any video reviews of the 352 - I need video reviews from somebody on Youtube I can trust before I buy any tech product.

 

Thanks.

[79wjd]

@CM Norumu

What's Cooler Master's stance on damage caused by a leaking CM AIO?

[JoaoPRSousa]

CoolerMaster iz luv, CoolerMaster iz lyf

[CM Norumu]

Could you get @LinusTech to do a review of the Silencio 352 ;) Not sure if you have the power to do this, though I thought I would ask. It was comparable to the Nanoxia DS4 I was looking at and I ended up buying the Nanoxia because I couldn't find any video reviews of the 352 - I need video reviews from somebody on Youtube I can trust before I buy any tech product.

 

Thanks.

 

Not sure! I don't directly manage things relating to our YouTube partners, except for data analysis of traction and such. (I'm watching you, Linus)

 

I think we have some reviews going out for 352, but unsure if any are video. What I can tell you, though, is that if you see the reviews of the N200, it's going to be virtually the same for Silencio 352, since they use the same chassis body. The Silencio includes sound dampening panels and a fancier front-panel door (also with sound dampening) and smoother design outlook.

 

@CM Norumu

What's Cooler Master's stance on damage caused by a leaking CM AIO?

 

The official statement in the warranty states that other components are not guaranteed coverage by the warranty for any damage on a product. The practice is taken case by case, since every situation is different. Context is hugely important in these kinds of situations and I always recommend you document everything, especially with pictures, from installing new hardware to post-damage situation.

 

Human error is the most common component to these kinds of situations, though. While you only may hear about cases where things "spontaneously broke", there are other cases involving incorrect usage and abuse of the product. Things like tugging and pulling on tubing, trying to modify the seals or tubing connections, or even using a corrosive paint to color things all happen, and the only fault is the user in those.

 

When I was on the support team, I know we've covered replacements for components, but it's a very very rare occurrence and takes a lot of time and analysis of the components involved.

 

Luckily, the fluid used in our liquid coolers are non-corrosive and non-conductive on their own. The liquid would only potentially cause electrical issues if there's dust or other particulate in there to ruin that whole conductivity aspect. For many cases, you can clean and dry the components and they may be able to start up again, like the practice of putting a cell phone in a bowl of rice as an example.

 

CoolerMaster iz luv, CoolerMaster iz lyf

 

( ͡° ͜ʖ ͡°)

[OCing Noob]

 

Still kicking!

 

 

¯\_(ツ)_/¯

 

But seriously, no idea on such a thing one way or another.

 

 

You're welcome!

 

 

RMAs typically take 2-10 business days once the original is received by the RMA team, pending on stock availability and the amount of work needed to test the products (such as PSUs needing specific testing, while a bent up case is pretty obvious). As for the tracking number, it's put into your records the moment it's created, which isn't necessarily when it ships. Shipping carriers won't have updates on the number until they pickup and scan it into their systems. If it's been a few days, though, contact the support team via account.coolermaster.com to check up on it.

 

 

Not my puppy, sadly. Nor my snow, also sadly. I'm in Southern California in a no-dogs apartment

 

 

I have a hard time understanding what you're saying. Want to post or PM me photos, please?

 

 

Have you checked out the CM Storm Stryker? It's not only awesome, but handles big radiators on top like a boss.

 

 

• New Nepton - Which one? 120, 140, 240, 280 versions are all released!
• Silencio fans - No idea, it's been pushed back once or twice now
• Cosmos III - ¯\_(ツ)_/¯ Haven't heard of any such thing on my end
• New PSU - I recommend checking this out from CES 2015
• Quickfire Elite keyboard - What is this?
• Motherboards - Doubtful, our operations primarily focus on big pieces of metal, fans, and power/thermal efficiency solutions. Motherboards don't quite fit in our current business model with that. We do make a lot of the passive coolers seen on motherboards and similar systems, though

 

 No coz its available here in only White color.

[dragoon20005]

@CM Norumu

 

do pardon me if my question may sound stupid even though I researched a lot of CoolerMaster products

 

but I cant seem to find an answer

 

I am going to purchase the CoolerMaster V8 GTS

 

but the question is will the Centurion 5 be able to fit the CPU cooler without touching the side panels?

 

i do know the cooler height is 166.5mm

 

but the missing information is my own casing max CPU cooler height

 

 

 

Will there be the return of the 1300+W PSU with fan controller that is Platinum Rated?

[Fgtfv567]

Did you see Linus' Ncase M1? How about a race for the smallest case possible? Smaller than the elite 110 and a slimline optical drive

[79wjd]

will the Centurion 5

Centurion....

Good times.

My old-old system was in a 530 w/ window:

But ummmmm....I don't believe that cooler will fit:

[dragoon20005]

Centurion....

Good times.

My old-old system was in a 530 w/ window:

But ummmmm....I don't believe that cooler will fit:

well dang.. looks like i need to get the CoolerMaster Stacker 935

 

but yea getting a deal for both casing and cooler from the same shop

[Sonefiler]

Why don't you make more new cases?

Why aren't you selling silencio fans separately yet?

Why are all your current fans so damn loud?

How come, even though you're supposedly the "cooler master", your high end air cooling is non existent / irrelevant?

[79wjd]

@

Why hasn't the Centurion series been revised and brought back?

[Sonefiler]

Will cooler master consider giving linus preproduction samples of products to improve cases before they come to market?