My internet randomly goes EXTREMELY SLOW

[PcAaron]

Hello everyone, i moved onto BT about a month ago because i thought ot would increase my download speed, but ever since i have moved onto BT if somebody else is watching something on youtube or netflix in the house it is impossible to do anything on my computer, it goes unbelievebly slow and i am on my computer pretty much all the time which is why this is such a problem for me, also it will randomly go extremely slow even when nobody else is on the internet and forces me to come off, this is extremely annoying, especially when it happens whilst i'm playing a game, please can someone help me

[Guest]

I have BT infinity too. Maybe reset the router to default through the internet IP control panel.

[Samsterstorm]

Contact BT

[PcAaron]

will do

[nphxboxlive]

Do you have BT Infinity or normal BT broadband? What speeds and ping result do you get when running a speed test on a website like speedtest.net?

Do you use ethernet connection or wireless? What router or HomeHub do you have?

 

If you can't work out the cause just contact BT about it, They have always sorted out any problems we have had and we have two separate BT internet connections coming into the same house (Non-Infinity though).

[PcAaron]

Do you have BT Infinity or normal BT broadband? What speeds and ping result do you get when running a speed test on a website like speedtest.net?

Do you use ethernet connection or wireless? What router or HomeHub do you have?

If you can't work out the cause just contact BT about it, They have always sorted out any problems we have had and we have two separate BT internet connections coming into the same house (Non-Infinity though).

I have normal BT and i think i will just have to call BT thanks for the help