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Internet Problems

perplex

Not sure if its in the right section, maybe should of been troubleshooting

 

I live in Australia, and my internet is having problems and im wonding if anyone here works in a ISP and maybe can help me out. When i ring my ISP they always say sorry there is nothing they can do but the issue only just started, it was fine before hand.

 

Ok so heres the problem

 

When watching youtube, it will load slow where normally it will be fine, but the main issue is when im watching twitchtv... i cant stream, even on the lowest quality it shutters, where 1 week ago i could watch and never had any problems for 1 year, so to me there is something wrong.

 

Things ive done to find out if its on my end.

 

Ive swapped out the modem, disconnected all phones, swapped the phone cable, tried different computers.

 

Now heres where i think the problem lies, i go to my ISP's site and they have a download file, i download that and i can only download that at speeds ranging from 70kb/s to 150kb/s, but my internet can do up to 500kb/s, but if i download say 3-4 files at once it will go to full speed, so my ISP says there is nothing wrong, but to me i should be able to get full speed from just 1 file from my ISP.. And i know when i didnt have any problems i could download from there site at full speed.

 

Even downloading torrents, its slow wont really go over 100kb/s

 

We different profile settings, like high speed, reliable, low latency ect, i have tried them all and no luck...

 

So i am wondering if anyone knows what the issue may be, so then i could tell my ISP, i think is no throughput, and something has to be wrong with my line.

 

Any thoughts?

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Who is your ISP?

What internet plan are you on? e.g. ADSL 1500/256 or ADSL 2+ 24000/1000

What speeds do you get on http://www.speedtest.net ?

Where about do you live? From your profile I gather Adelaide, Do you live near the city or out a bit?

Do you know how far away your local Exchange is? Or RIM?

Does your connection speed vary during different times in the day? E.g. can get 400kb/s at 11pm but only 85kb/s at 3pm.

One Steam to rule them all, One Sale to find them, One Sale to bring them all and with their wallets, bind them! - r/pcmasterrace 17/01/2014

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  • PSU: Antec High Current Gamer 900W 
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Who is your ISP?

What internet plan are you on? e.g. ADSL 1500/256 or ADSL 2+ 24000/1000

What speeds do you get on http://www.speedtest.net ?

Where about do you live? From your profile I gather Adelaide, Do you live near the city or out a bit?

Do you know how far away your local Exchange is? Or RIM?

Does your connection speed vary during different times in the day? E.g. can get 400kb/s at 11pm but only 85kb/s at 3pm.

ISP - Internode

Plan - ADSL 2+

Speeds = ping =36 Down = 2.42 Up = .7

Live - yes Adelaide, i live bit out, and im 3.5km away from the exchange

Connection speed - its been ranging from 100-150kb/s per file, any time of the day, im connected at 500kb/s

 

Internode sent out there techs and they found nothing so far, hes sending the data to his boss to see what he can find

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If you can go to your router connection status page and tell me what your downstream rate is?

your downstream noise level as well :)

 

Besides that. To me it doesn't look that abnormal, It seems like you're being ripped. I would call them and ask them to change you to ADSL and see if that helps. it could be to low noise for the bandwidth you're trying to get. Otherwise it sucks to say but change to telstra. They generally have a better backbone. and the RIM system helps amplify the signal.

 

Just a shame telstra aren't a lot cheaper.

 

I doubt its your end the biggest problem is as long as you're getting a small percentage of what you're paying for they see that as normal..

One Steam to rule them all, One Sale to find them, One Sale to bring them all and with their wallets, bind them! - r/pcmasterrace 17/01/2014

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  • CPU: Intel Core i7 6700k
  • CPU Cooler: CM Hyper 212+ 
  • RAM: 16GB Kingston HyperX Fury 2400Mhz (2x8GB)
  • GPU: Gigabyte G1 R9 390 
  • Mobo: Asus Z170-AR
  • PSU: Antec High Current Gamer 900W 
  • Storage: 240GB intel 520 SSD (OS), Sandisk 128GB SSD(Other OS) 2x 2TB Seagate Barracuda 
  • Case: Fractal Design R4

 

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ISP - Internode

Plan - ADSL 2+

Speeds = ping =36 Down = 2.42 Up = .7

Live - yes Adelaide, i live bit out, and im 3.5km away from the exchange

Connection speed - its been ranging from 100-150kb/s per file, any time of the day, im connected at 500kb/s

 

Internode sent out there techs and they found nothing so far, hes sending the data to his boss to see what he can find

 Ignore this, This is just so you'll get a notification about the response :D

One Steam to rule them all, One Sale to find them, One Sale to bring them all and with their wallets, bind them! - r/pcmasterrace 17/01/2014

Spoiler
  • CPU: Intel Core i7 6700k
  • CPU Cooler: CM Hyper 212+ 
  • RAM: 16GB Kingston HyperX Fury 2400Mhz (2x8GB)
  • GPU: Gigabyte G1 R9 390 
  • Mobo: Asus Z170-AR
  • PSU: Antec High Current Gamer 900W 
  • Storage: 240GB intel 520 SSD (OS), Sandisk 128GB SSD(Other OS) 2x 2TB Seagate Barracuda 
  • Case: Fractal Design R4

 

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If you can go to your router connection status page and tell me what your downstream rate is?

your downstream noise level as well :)

 

Besides that. To me it doesn't look that abnormal, It seems like you're being ripped. I would call them and ask them to change you to ADSL and see if that helps. it could be to low noise for the bandwidth you're trying to get. Otherwise it sucks to say but change to telstra. They generally have a better backbone. and the RIM system helps amplify the signal.

 

Just a shame telstra aren't a lot cheaper.

 

I doubt its your end the biggest problem is as long as you're getting a small percentage of what you're paying for they see that as normal..

down - 5132 noise = 6.2

 

yea, i rang up and like 6 people say, sorry cant do anything, so i decided to email and so far they are doing something

 

just annoying, im hoping they find something wrong with my line and just change me over

 

what do you mean by ask them to change your adsl?

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down - 5132 noise = 6.2

 

yea, i rang up and like 6 people say, sorry cant do anything, so i decided to email and so far they are doing something

 

just annoying, im hoping they find something wrong with my line and just change me over

 

what do you mean by ask them to change your adsl?

to "downgrade" to ADSL (1)

especially with a noise level that low.

I would be looking at, at least 10dB before considering ADSL 2+ preferably 12dB+

 

Even with ADSL (1) I would be hoping for 7. have you replaced your line filters?...

Do you have line filters?

 

Edit: I should probably give you a little more detail.

at your downstream rate you should theoretically be able to get about 600KB/s,

You drop between 10 - 20% to get what you should actually be able to get,

So around 500KB/s. But with that noise level you will find there will be a lot of dropped or broken packets being sent/received.

Your router takes these packets and fixes/uses what it can and re-sends the request for lost/broken packets.

Hence your 100-150 KB/s max, so if you look at those figures you could estimate that you're loosing roughly 2/3 to 3/4 of your packets.

 

When you have a volume thats too low the noise that represents different packets sound much more similar to each other, or static can mess things up.

Its like if you take 2 tones that are very similar, if you play them loud enough so you can clearly hear them you can tell them apart, If you play those same notes so quiet you struggle to hear them it becomes much more difficult to tell them apart.

 

ADSL 2+ has a much higher amount of data running back and forth down the line that those noise intervals have to be much closer together to be able to decipher and encode the data.

If you have less tones but the difference between them are further apart it becomes clearer to tell the difference.

 

If you think of it like this:

we'll represent tones with Notes.

 

ADSL 2+: A, B, C, D, E, F, G

ADSL: A, D, G

 

Even at a lower noise level it is easier to tell them apart, Less confusion, less packet loss, Less "Broken" packets.

 

If ADSL 2+ isn't performing as it should and you have a noise level.

Try "Downgrading" to ADSL and it may improve the situation.

 

Top level ADSL is capable of realistic speeds up to 800 KB/s

 

Good luck

One Steam to rule them all, One Sale to find them, One Sale to bring them all and with their wallets, bind them! - r/pcmasterrace 17/01/2014

Spoiler
  • CPU: Intel Core i7 6700k
  • CPU Cooler: CM Hyper 212+ 
  • RAM: 16GB Kingston HyperX Fury 2400Mhz (2x8GB)
  • GPU: Gigabyte G1 R9 390 
  • Mobo: Asus Z170-AR
  • PSU: Antec High Current Gamer 900W 
  • Storage: 240GB intel 520 SSD (OS), Sandisk 128GB SSD(Other OS) 2x 2TB Seagate Barracuda 
  • Case: Fractal Design R4

 

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to "downgrade" to ADSL (1)

especially with a noise level that low.

I would be looking at, at least 10dB before considering ADSL 2+ preferably 12dB+

 

Even with ADSL (1) I would be hoping for 7. have you replaced your line filters?...

Do you have line filters?

 

Edit: I should probably give you a little more detail.

at your downstream rate you should theoretically be able to get about 600KB/s,

You drop between 10 - 20% to get what you should actually be able to get,

So around 500KB/s. But with that noise level you will find there will be a lot of dropped or broken packets being sent/received.

Your router takes these packets and fixes/uses what it can and re-sends the request for lost/broken packets.

Hence your 100-150 KB/s max, so if you look at those figures you could estimate that you're loosing roughly 2/3 to 3/4 of your packets.

 

When you have a volume thats too low the noise that represents different packets sound much more similar to each other, or static can mess things up.

Its like if you take 2 tones that are very similar, if you play them loud enough so you can clearly hear them you can tell them apart, If you play those same notes so quiet you struggle to hear them it becomes much more difficult to tell them apart.

 

ADSL 2+ has a much higher amount of data running back and forth down the line that those noise intervals have to be much closer together to be able to decipher and encode the data.

If you have less tones but the difference between them are further apart it becomes clearer to tell the difference.

 

If you think of it like this:

we'll represent tones with Notes.

 

ADSL 2+: A, B, C, D, E, F, G

ADSL: A, D, G

 

Even at a lower noise level it is easier to tell them apart, Less confusion, less packet loss, Less "Broken" packets.

 

If ADSL 2+ isn't performing as it should and you have a noise level.

Try "Downgrading" to ADSL and it may improve the situation.

 

Top level ADSL is capable of realistic speeds up to 800 KB/s

 

Good luck

if i change my profiles i can get different dB, but thing is i never use to have the problem im having now...

 

i have a central splitter out side of the house

 

ive done ping tests and no packet loss, and i dont drop out

 

there are loads of profiles i can play around with in there settings, nothing helps, and i can pick adsl 1 there too

 

when ever they get back to me, ill make sure to say the issue :P

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How many phone connections are within your house and do they have line filters on them (not just a splitter)

If a ping shows you're losing no data it just means that the data is getting to you. Doesn't mean it came for the initial request most routers will repeat requests to try and prevent packet loss.

The best way to check this is check if all 4 packets are returning with roughly the same ping. So the times don't vary greatly.

 

Changing your router to ADSL won't accomplish much if it is receiving ADSL 2+ signal it will decode it.

 

They would need to change it at their end.

 

It could just be the exchange being overloaded (bottlenecked) or simply not having enough bandwidth.

 

You can always change ISP and see if that helps.

One Steam to rule them all, One Sale to find them, One Sale to bring them all and with their wallets, bind them! - r/pcmasterrace 17/01/2014

Spoiler
  • CPU: Intel Core i7 6700k
  • CPU Cooler: CM Hyper 212+ 
  • RAM: 16GB Kingston HyperX Fury 2400Mhz (2x8GB)
  • GPU: Gigabyte G1 R9 390 
  • Mobo: Asus Z170-AR
  • PSU: Antec High Current Gamer 900W 
  • Storage: 240GB intel 520 SSD (OS), Sandisk 128GB SSD(Other OS) 2x 2TB Seagate Barracuda 
  • Case: Fractal Design R4

 

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ISP - Internode

Plan - ADSL 2+

Speeds = ping =36 Down = 2.42 Up = .7

Live - yes Adelaide, i live bit out, and im 3.5km away from the exchange

Connection speed - its been ranging from 100-150kb/s per file, any time of the day, im connected at 500kb/s

 

Internode sent out there techs and they found nothing so far, hes sending the data to his boss to see what he can find

i live in adelaide and get telstra cable 30 down 1.15 up but seen as though people like krudd we will get NBN soon :D

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NBN will be another 3-4 years before i get it i think, and thats if all goes to plan and they stay voted in

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Me too. I live about 3 hours out of perth, I don't even know if I'll get fibre :(

One Steam to rule them all, One Sale to find them, One Sale to bring them all and with their wallets, bind them! - r/pcmasterrace 17/01/2014

Spoiler
  • CPU: Intel Core i7 6700k
  • CPU Cooler: CM Hyper 212+ 
  • RAM: 16GB Kingston HyperX Fury 2400Mhz (2x8GB)
  • GPU: Gigabyte G1 R9 390 
  • Mobo: Asus Z170-AR
  • PSU: Antec High Current Gamer 900W 
  • Storage: 240GB intel 520 SSD (OS), Sandisk 128GB SSD(Other OS) 2x 2TB Seagate Barracuda 
  • Case: Fractal Design R4

 

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  • 9 months later...

 Have tried resetting your router back to factory settings and have nothing else connected to the internet but your computer i.e. phones etc only if they use the internet to run calls through.

Also you distance to the nearest exchange may also be affecting things as well,, i also had a similar problem and after x amount of phones calls they replace my router with a new one which for free and thankfully the problem was fixed, worst case scenario they could always run a new cable / fiber as they said to me to completely fix "any future issues". (at their expense of course)

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