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PC crashing *R-R-R-R-R*

Noilliz
By Noilliz
in Troubleshooting
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Go to solution Solved by ionbasa,

So all of the dump files point to the nvidia driver. You mentioned you were running 344.16, can you please try updating to this driver here: http://www.nvidia.com/download/driverResults.aspx/79891/en-us

The driver I linked to  is version 344.75.

 

The dump file pretty much point out one issues: VIDEO_TDR_FAILURE.

 

Here is the a debug output for informational purposes:

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64Product: WinNt, suite: TerminalServer SingleUserTSBuilt by: 7601.18526.amd64fre.win7sp1_gdr.140706-1506Machine Name:Kernel base = 0xfffff800`03049000 PsLoadedModuleList = 0xfffff800`0328c890Debug session time: Fri Nov 21 16:01:49.223 2014 (UTC - 5:00)System Uptime: 0 days 0:39:38.410********************************************************************************                                                                             **                        Bugcheck Analysis                                    **                                                                             ********************************************************************************VIDEO_TDR_FAILURE (116)Attempt to reset the display driver and recover from timeout failed.Arguments:Arg1: fffffa800a5914e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).Arg2: fffff8800f940828, The pointer into responsible device driver module (e.g. owner tag).Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.Arg4: 0000000000000004, Optional internal context dependent data.Debugging Details:------------------TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2FAULTING_IP: nvlddmkm+921828fffff880`0f940828 48ff2591bbecff  jmp     qword ptr [nvlddmkm+0x7ed3c0 (fffff880`0f80c3c0)]DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULTCUSTOMER_CRASH_COUNT:  1BUGCHECK_STR:  0x116PROCESS_NAME:  SystemCURRENT_IRQL:  0STACK_TEXT:  fffff880`04f46a48 fffff880`0fd5c134 : 00000000`00000116 fffffa80`0a5914e0 fffff880`0f940828 ffffffff`c000009a : nt!KeBugCheckExfffff880`04f46a50 fffff880`0fd2f867 : fffff880`0f940828 fffffa80`094fb000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xecfffff880`04f46a90 fffff880`0fd5bf43 : fffffa80`ffffd846 ffffffff`fffe7960 fffffa80`0a5914e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3fffff880`04f46b40 fffff880`03a3803d : fffffa80`07914010 00000000`00000080 00000000`00000000 fffffa80`09484410 : dxgkrnl!TdrResetFromTimeout+0x23fffff880`04f46bc0 fffff800`0335a73a : 00000000`00f369c3 fffffa80`091a6b50 fffffa80`066e4990 fffffa80`091a6b50 : dxgmms1!VidSchiWorkerThread+0x101fffff880`04f46c00 fffff800`030af8e6 : fffff800`03239e80 fffffa80`091a6b50 fffff800`03247cc0 00000000`00000040 : nt!PspSystemThreadStartup+0x5afffff880`04f46c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16STACK_COMMAND:  .bugcheck ; kbFOLLOWUP_IP: nvlddmkm+921828fffff880`0f940828 48ff2591bbecff  jmp     qword ptr [nvlddmkm+0x7ed3c0 (fffff880`0f80c3c0)]SYMBOL_NAME:  nvlddmkm+921828FOLLOWUP_NAME:  MachineOwnerMODULE_NAME: nvlddmkmIMAGE_NAME:  nvlddmkm.sysDEBUG_FLR_IMAGE_TIMESTAMP:  5463c853FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sysBUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sysFollowup: MachineOwner

If even after updating the driver, and still experience these crashes, try rolling back to a previous driver version. If that still does not work, it may possibly be a bad GPU, and I would recommend getting it RMA'd.

Posted

Hello everyone,

 

Last week i made a post about my computer freezing while playing games. You guys told me to do a bios update, and so i did. This did fix the issue temporarily.

The issue came back soon after i marked the topic answered. 

 

So i made a video to show you guys whats going on.

 

https://www.youtube.com/watch?v=_QezpS_xUvU&feature=youtu.be

 

Before i did record this video i make a clear windows installation. I formatted every drive in my pc and installed the following.

 

Software:

Windows 7 64bit Ultimate | Build: 7601

Intel Management Engine Driver+Microsoft hotfix | Version: 10.0.28.1000

Intel Smart Connect Technology Driver | Version: 5.0.10.2907

Intel USB3.0 Driver | Version: 3.0.0.34

Intel Rapid Start Technology Driver | Version: 4.0.0.1068

Realtek High Definition Audio Driver | Version: 6.0.1.7293

Killer Network Driver | Version: 1.1.47.1058

Intel Chipset Driver | Version: 10.0.20

NVIDIA Graphics Card Driver | Version: 344.16

MSI GAMING APP | Version: 3.0.0.15

MSI Live Update 6 | Version: 6.0.011

NVIDIA GeForce Experience | Version: 2.1.4

MSI Command Center | Version: 1.0.0.48

MSI ECO Center | Version: -

Mozilla Firefox | Version: 33.1.1

LifeCam | Version: 3.6 32

Unigine Valley Benchmark | Version: 1.0

 

Software added during your help:

CPUID HWMonitor | Version: 1.25.0

Intel VGA Driver | Version: 10.18.10.3650

 

Hardware:

Mainboard | MSI Z97 Gaming 5

CPU | I5-4690K

GPU | MSI GTX 970

RAM | Kingston Fury 2x4GB 1866Mhz 

SSD | Crucial M500 120gb

HHD | Western Digital WD10EARS-22Y5B1

PSU | Corsair CX600M

 

 

I hope this is all the information you need, if you need anything else id be happy to provide you with it.

 

Cheers,

 

Joey

CPU: I5-4690K  GPU: MSI GTX 970 4G  Motherboard: MSI Z97 Gaming 5 Case: Corsair graphite series 230t SSD: Crucial m500 128GB HDD: 1TB WD GREEN RAM: 8GB Kingston Fury PSU: Corsiar CX600M

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Posted

It looks like overheating to me but i may be wrong.Can you check the temps?

Beware of him that is slow to anger; for when it is long coming, it is the stronger when it comes, and the longer kept. Abused patience turns to fury.
 
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It looks like overheating to me but i may be wrong.Can you check the temps?

 

 

Both CPU and GPU temps Don't go above 60℃ under load and stay around 25℃ on idle, room temp 21℃. All my hardware is inside the Corsair 230t case. with 6 Case fans running.

Front: 2x 120mm intake

Bottom: 1x 120mm intake

Back: 1x 120mm exhaust

Top: 2x 120mm exhaust

(exhaust RPM is slightly lower to keep a positive pressure inside the case)

 

Cpu cooler: Intel stock cooler (replacement cumming around Christmas)

Gpu cooler: TWIN FROZR V

 

So i don't think its overheating, i just walked into my room to find my pc frozen at the desktop.

CPU: I5-4690K  GPU: MSI GTX 970 4G  Motherboard: MSI Z97 Gaming 5 Case: Corsair graphite series 230t SSD: Crucial m500 128GB HDD: 1TB WD GREEN RAM: 8GB Kingston Fury PSU: Corsiar CX600M

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I wish i had the machine here to do some diagnostic on it.Ok lets take it step by step.If you leave the pc running without doing any actions on it,it will still freeze?

Beware of him that is slow to anger; for when it is long coming, it is the stronger when it comes, and the longer kept. Abused patience turns to fury.
 
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Sometimes it does, mainly after a unexpected shutdown (crash)

(Thank you for your effort in helping me out)

CPU: I5-4690K  GPU: MSI GTX 970 4G  Motherboard: MSI Z97 Gaming 5 Case: Corsair graphite series 230t SSD: Crucial m500 128GB HDD: 1TB WD GREEN RAM: 8GB Kingston Fury PSU: Corsiar CX600M

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Sometimes it does, mainly after a unexpected shutdown (crash)

(Thank you for your effort in helping me out)

Have you tried using just 1 stick of ram?If not shut down the pc pull one out power it on and run the bench mark if it still freezes try the other stick(one at a time) and come back with the results

Beware of him that is slow to anger; for when it is long coming, it is the stronger when it comes, and the longer kept. Abused patience turns to fury.
 
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Have you tried using just 1 stick of ram?If not shut down the pc pull one out power it on and run the bench mark if it still freezes try the other stick(one at a time) and come back with the results

 

I just did 4 runs, 2 runs with stick A and 2 runs with stick B. pc froze within 30 seconds on all 4 runs

CPU: I5-4690K  GPU: MSI GTX 970 4G  Motherboard: MSI Z97 Gaming 5 Case: Corsair graphite series 230t SSD: Crucial m500 128GB HDD: 1TB WD GREEN RAM: 8GB Kingston Fury PSU: Corsiar CX600M

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I just did 4 runs, 2 runs with stick A and 2 runs with stick B. pc froze within 30 seconds on all 4 runs

So is not the ram.That is out at least.Did you try using the integrated graphics card?If not do it.Power off the system remove the gpu and install the intel vga driver from here(already selected the os) and do a benchmark no need for heavy settings just a light run.Come back with the results

Beware of him that is slow to anger; for when it is long coming, it is the stronger when it comes, and the longer kept. Abused patience turns to fury.
 
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Ill post the results tomorrow, i'm from the EU and going to bed now. So it will take around 20 hours before ill reply. Once again thank you for your effort and ill test it tomorrow!

 

(i switched from a gtx 760 to a gtx 970 yesterday. the problem did exist last week as well and since i did a clean OS installation i doubht its the GPU, (call me dumb for getting a new gpu while your pc is broken but i was able to get my gtx 970 for 200 euro's))

CPU: I5-4690K  GPU: MSI GTX 970 4G  Motherboard: MSI Z97 Gaming 5 Case: Corsair graphite series 230t SSD: Crucial m500 128GB HDD: 1TB WD GREEN RAM: 8GB Kingston Fury PSU: Corsiar CX600M

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Ill post the results tomorrow, i'm from the EU and going to bed now. So it will take around 20 hours before ill reply. Once again thank you for your effort and ill test it tomorrow!

 

(i switched from a gtx 760 to a gtx 970 yesterday. the problem did exist last week as well and since i did a clean OS installation i doubht its the GPU, (call me dumb for getting a new gpu while your pc is broken but i was able to get my gtx 970 for 200 euro's))

Just do the test when you have the time.If the gpu is out at least i know for sure that is not the psu because it won't power the 970(yes in case the psu is broken underload it can cause problems but since you will run the onboard gpu it will clarify this).I will follow the topic to know when you will reply

Beware of him that is slow to anger; for when it is long coming, it is the stronger when it comes, and the longer kept. Abused patience turns to fury.
 
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Does it matter if the GTX 970 is installed when I install the VGA driver? or do I have video output without the 970 installed.

CPU: I5-4690K  GPU: MSI GTX 970 4G  Motherboard: MSI Z97 Gaming 5 Case: Corsair graphite series 230t SSD: Crucial m500 128GB HDD: 1TB WD GREEN RAM: 8GB Kingston Fury PSU: Corsiar CX600M

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Does it matter if the GTX 970 is installed when I install the VGA driver? or do I have video output without the 970 installed.

You should take it out and then install the driver.Just pull it out and use the onboard graphics card you will find the connector on the back panel of the MB

Beware of him that is slow to anger; for when it is long coming, it is the stronger when it comes, and the longer kept. Abused patience turns to fury.
 
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Alright, ill give it a try once I'm home.

CPU: I5-4690K  GPU: MSI GTX 970 4G  Motherboard: MSI Z97 Gaming 5 Case: Corsair graphite series 230t SSD: Crucial m500 128GB HDD: 1TB WD GREEN RAM: 8GB Kingston Fury PSU: Corsiar CX600M

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Alright i did run 2 tests without the GTX 970 connected to neither my mainboard nor my power supply.

 

First test was on basic settings, here is the CPUID HWMonitor result.

1073tqf.jpg

 

And here are the results for the 2nd test on Extreme settings.

qox5ds.jpg

 

The pc had no freezes, and as i'm writing this post i'm having no issue's at all. What should be tested next?
 

CPU: I5-4690K  GPU: MSI GTX 970 4G  Motherboard: MSI Z97 Gaming 5 Case: Corsair graphite series 230t SSD: Crucial m500 128GB HDD: 1TB WD GREEN RAM: 8GB Kingston Fury PSU: Corsiar CX600M

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Alright i did run 2 tests without the GTX 970 connected to neither my mainboard nor my power supply.

 

First test was on basic settings, here is the CPUID HWMonitor result.

 

 

And here are the results for the 2nd test on Extreme settings.

 

 

The pc had no freezes, and as i'm writing this post i'm having no issue's at all. What should be tested next?

 

Since the pc is running fine now without any freezes is one of two things.Either the psu is damaged which is the most likely one or the gpu is dying which is unlikely since you just bought it.From now on there's nothing i can do since i can't fix either the psu or the gpu

Beware of him that is slow to anger; for when it is long coming, it is the stronger when it comes, and the longer kept. Abused patience turns to fury.
 
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The only this i can suggest you right now is this.If you can test the gtx 970 on any other pc and do just a short test just a benchmark or running a games and there are no problems at all you will know that the psu is dead.I can't fix the psu as for the 970 if that is the problem the warranty should fix it for you or a firmware update

Beware of him that is slow to anger; for when it is long coming, it is the stronger when it comes, and the longer kept. Abused patience turns to fury.
 
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Since the pc is running fine now without any freezes is one of two things.Either the psu is damaged which is the most likely one or the gpu is dying which is unlikely since you just bought it.From now on there's nothing i can do since i can't fix either the psu or the gpu

 

I still have warrently on my hardware so ill start by contacting the store to get a replacement for my PSU since i highly doubht the GPU is broken, since i had problems with both the GTX 970 and the GTX 760.

CPU: I5-4690K  GPU: MSI GTX 970 4G  Motherboard: MSI Z97 Gaming 5 Case: Corsair graphite series 230t SSD: Crucial m500 128GB HDD: 1TB WD GREEN RAM: 8GB Kingston Fury PSU: Corsiar CX600M

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I still have warrently on my hardware so ill start by contacting the store to get a replacement for my PSU since i highly doubht the GPU is broken, since i had problems with both the GTX 970 and the GTX 760.

Yep the psu is dead.This is all i could do.Best of luck

Beware of him that is slow to anger; for when it is long coming, it is the stronger when it comes, and the longer kept. Abused patience turns to fury.
 
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Yep the psu is dead.This is all i could do.Best of luck

Thank you for your time and help, lets hope for the best!

CPU: I5-4690K  GPU: MSI GTX 970 4G  Motherboard: MSI Z97 Gaming 5 Case: Corsair graphite series 230t SSD: Crucial m500 128GB HDD: 1TB WD GREEN RAM: 8GB Kingston Fury PSU: Corsiar CX600M

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Thank you for your time and help, lets hope for the best!

I don't usually help with builds and general stuff but since no one tried to help you with this i had to.There would be no point returning the whole pc and waiting 2-3 weeks  just for a new psu

Beware of him that is slow to anger; for when it is long coming, it is the stronger when it comes, and the longer kept. Abused patience turns to fury.
 
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I don't usually help with builds and general stuff but since no one tried to help you with this i had to.There would be no point returning the whole pc and waiting 2-3 weeks  just for a new psu

No, i'm not returning the whole pc. I did build it myself (first build) and i'm only planning on sending back the PSU. Sadly i can't call them at this time so i had to send a email.

CPU: I5-4690K  GPU: MSI GTX 970 4G  Motherboard: MSI Z97 Gaming 5 Case: Corsair graphite series 230t SSD: Crucial m500 128GB HDD: 1TB WD GREEN RAM: 8GB Kingston Fury PSU: Corsiar CX600M

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Yep the psu is dead.This is all i could do.Best of luck

 

Hello Natowatt, if checked the PSU myself, and coulden't find anything weird on it.

 

Idle voltage:

n3u8ia.jpg

 

Load voltage:

4vrfye.jpg

 

So ye... the PSU does not seem to be the problem, i did switch out the PSU for an brand new Cooler Master G600 and it has exactly the same problem.

 

Now I'm going to put my GPU in my friends system and see how it runs there. Do you have any other ideas?

CPU: I5-4690K  GPU: MSI GTX 970 4G  Motherboard: MSI Z97 Gaming 5 Case: Corsair graphite series 230t SSD: Crucial m500 128GB HDD: 1TB WD GREEN RAM: 8GB Kingston Fury PSU: Corsiar CX600M

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Hello Natowatt, if checked the PSU myself, and coulden't find anything weird on it.

 

Idle voltage:

 

 

Load voltage:

 

 

So ye... the PSU does not seem to be the problem, i did switch out the PSU for an brand new Cooler Master G600 and it has exactly the same problem.

 

Now I'm going to put my GPU in my friends system and see how it runs there. Do you have any other ideas?

I still think that the psu is the problem.A simple gpu can't cause such problems nor the mb expansion slot.

Beware of him that is slow to anger; for when it is long coming, it is the stronger when it comes, and the longer kept. Abused patience turns to fury.
 
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Check if everything is plugged in securely? Any loose connections could be causing the problem. I suggest that you also look at event viewer in windows control panel under administrative tools. Perhaps it has some clues about the crash.

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try a different PCIe slot on the motherboard for the graphics card before you determine something dead. 
EDIT: You have determined it is not the PSU, not the RAM, not the CPU, not the OS, whats left? Mobo, and GPU.
You can also try updating your BIOS to the latest version. 
But it is looking like mobo.
Try a different PCIe slot, and if it still crashes, put your GPU in another computer and see if it crashes. 

 

Spoiler

I7 4790K @4.5 Ghz 1.294V

VALIDATION, MSI Z97 Gaming 7, 24GB DDR3 1600, Asus Strix 1070 8GB OC@ 2.2Ghz, Corsair graphite series 760T (Black), Cooler master V850, NH-D15 w/LNA ,1TB Samsung 850 Evo,  480GB Sandisk Ultra II SSD, 3TB Seagate Barracuda x 3, 1 TB WD Passport (Backup drive), 2 TB WD Passport (Backup Drive 2),  Windows 10 Pro x64 (uhg), Logitech G900 Chaos (Main), Steelseries Rival (FADE) (Courtesy of Edzel Yago, Thanks Ed), Steelsieres Rival 300 Hyperbeast Special Edition, Coolermaster Quickfire TKL (MX Blue), Razer Blackwidow Tournament edition (Greens).  Audio: Sennheiser HD598 SE, Edifier S1000DB, AudioEngine D1 DAC; Yamaha MG06X Mixer & AudioTechnica AT2020.

 

Phones; Daily drivers: Nexus 6P 64GB/iPhone 6 (Music), Apple Watch, Apple AirPods.

Laptop: 2015 Macbook Pro 13, 8GB of RAM, 2.7Ghz i5, 240GB Apple SSD. 

 

Spoiler

Plex Server: i7 3770, Gigabyte Board, 16GB DDR3 1600, Asus Strix GTX 1050ti 4GB, 120GB SSD Boot Drive, 8 x 3TB Seagate Barracuda, Rosewill RSV-R4000 With 2 Rosewill Hot Swap 4x Backplane Bays, 1050 Watt Corsair HX Series PSU,Hyper T2, Windows 10 Pro 

 

I also do Youtube, check me out!

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