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Machine restarts while playing BF4 when Roccat Kone is connected.

Hey guys,

 

I have a very strange issue and I've never heard about a mouse causing this problem before. So my rig reboots itself once in a while when playing Battlefield 4 as long as my Roccat Kone Pure Optical is connected.

 

So, back when I bought Battlefield 4 in September 2013 I updated my rig with a new mouse, GPU and PSU, have an overview here:

 

Hardware:

 

MBRD: Gigabyte GA-970A-UD3 Rev 1.0 (2011) @ Bios F8a

CPU: AMD FX-8150 @ stock @~132° f / 56° C max

RAM: 2x4 GB DDR3 Corsair Vengeance @ 1333

CPUCOOL: bequiet! Dark Rock Pro 2

GPU: Zotac Geforce GTX 760 AMP! @ stock @~156° f / 69° C max

PSU: bequiet! PowerZone 650 W

 

SSD: Crucial M4 SSD2 128 GB

HDD: WD10EZEX 1 TB

 

OS: Windows 8.1 Pro 64 bit with MC

CASE: Corsair 600T with 200mm front intake, 2x120 side intake, 200mm top exhaust

 

Peripherals:

MOUSE: Roccat Kone Pure Optical, Razer DeathAdder 2013, Microsoft Intellimouse

KBRD: CMStorm Devastator, Logitech G510S, Apple Keyboard from 2002

 

Problem:

When playing Battlefield 4 my machine restarts sometimes (Map change, deploy screen, shooting at enemies, several situations over all) without BS, error message or errors recorded in events, no app hangs, etc.

It just goes all blank and restarts, like I hit the restart button.

 

What I've tried:

- BF4 settings to all low

- disabling Turbo Core in BIOS

- running GPU in nvidia stock clocks

- disabling 2-4 'cores'

- BF4 settings to 720p instead of 1080p

- switch back to Windows 7

- switch back to Windows Vista

- Clean install of Windows 8

- Updated to Windows 8.1

- Clean install of Origin / Battlefield

- running Origin / Battlefield as administrator

- disabling all background running programs while playing BF4

- Running MSI Kombustor + Prime at the same time to max my machine out (no issues)

- tested my RAM per module for about 12 hours each with Memtest64/Memtest86 (so 48h overall)

- changed PSU to Corsair AX1200i from a friend n back to my bequiet

- checked HDD/SSD with Acronis Disk Manager, AS SSD, SSDlife

 

What seems to be the solution:

Unplugged my Roccat mouse bc it started double clicking when I pressed the left mouse button just once.

I first switched to my 'emergency' one, an old Microsoft Intellimouse and 3 weeks ago to a new Razer DeathAdder and I've never had issues with Battlefield crashing my system again.

 

I've never heard about a mouse causing machine restarts but maybe you? Some suggestions? Anybody? Before I change BIOS settings again I wanna make sure I thought about everything possible.^^ Thankies! :)

 

Regards,

 

Lex

“For if we are truly created equal, then surely the love we commit to one another must be equal as well.” 
― Barack Obama

 

Tech:

Daily Driver: MacBook Pro 15" TB (mid-2018), Intel Core i7-8850H, 16 GB DDR4 2400 MHz, 512 GB SSD, AMD Radeon Pro 560XWeight lifting: Dell Alienware 15 R4, Intel Core i7-8750H, 16 GB DDR4 2400 MHz SK Hynix, Nvidia GTX 1070 on 15" 1080p TN Gsync 120Hz, Intel Pro 7600p PCIe NVMe 256 GB, Samsung 860 Evo 1TB, 15" 1920x1080 TN Gsync 120Hz, Windows 10 Pro, Fedora 30, K.L, P.OS. The Home Panel: Samsung C34H892, 34" Ultra Wide 3440x1440p, VA, 60Hz.

 

Tumblr - Riot-Company, CA

 

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This isn't gonna help you out but... i clearly don't see how this could happen.


Driver issue or something? 

Just tag @ChatDaw so I can answer as fast as possible.

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I don't know but that happened with driver installed and without driver installed for the Roccat Kone. It's strange, isn't it?

 

Also it happened with driver installed on:

 

Windows 7 Professional 64 bit

Windows Vista Ultimate 64 bit

 

Maybe I should just try to re-enable Turbo Core in Bios and just check it out.

“For if we are truly created equal, then surely the love we commit to one another must be equal as well.” 
― Barack Obama

 

Tech:

Daily Driver: MacBook Pro 15" TB (mid-2018), Intel Core i7-8850H, 16 GB DDR4 2400 MHz, 512 GB SSD, AMD Radeon Pro 560XWeight lifting: Dell Alienware 15 R4, Intel Core i7-8750H, 16 GB DDR4 2400 MHz SK Hynix, Nvidia GTX 1070 on 15" 1080p TN Gsync 120Hz, Intel Pro 7600p PCIe NVMe 256 GB, Samsung 860 Evo 1TB, 15" 1920x1080 TN Gsync 120Hz, Windows 10 Pro, Fedora 30, K.L, P.OS. The Home Panel: Samsung C34H892, 34" Ultra Wide 3440x1440p, VA, 60Hz.

 

Tumblr - Riot-Company, CA

 

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Update: It was the mouse!

 

I re-enabled Turbo Core in bios and things went back to normal with the Razer DeathAdder connected. No heat issues (CPU: 56° / GPU: 65° / MBRD: 45°), no lags (CPU: 3,6 GHz all the time while playing BF4, no TC used automatically). RAM (of 8 GB) / VRAM (of 2 GB): 5226 MB / 958 MB (I play on Low). 4 hours, no issues, no reboots.

 

Connected the Roccat again, played about 25 minutes, triggered an enemy down, whoop, pc restarts.

 

 

So I sneaked through my 'old hardware' and found my old Intel setup (Q8400 - OC to 3 GHz, Zalman CPNS9700, MSI Neo3 FIR, 2x4 GB DDR2 800 OCZ, HD 6950 DD  XFX, 550 W bequiet!) and I thought hey, why not give that a try!

 

So I set it up, installed Windows 8.1 which run quite smooth out of the box on this old hardware, installed MB drivers, GPU drivers, Origin and BF4 with the DLCs. I set graphics to low and it ran... let's say it was playable. Not as smooth as on my other machine but quite okay.

 

First 2 hours: Razer DeathAdder 2013, no issues, even when the CPU got quite hot with 72° ^^

 

I gave it 30 minutes to cool down, uninstalled the Razer driver and installed the Roccat one and plugged the Kone in.

 

Second 2 hours: 32 minutes in the game the system freezed for maybe half a second and then whoop. Restart. 

 

 

So you can say, a broken mouse can restart your PC. Didn't know that before. Thanks Roccat. And oh, bye bye Roccat.

(I thought about, maybe it's related to Roccats driver that counts clicks. So when the mouse is broken and counts double clicks all the time, in a shooter it has to count even way more clicks. Maybe that could be a reason but whatever.)

“For if we are truly created equal, then surely the love we commit to one another must be equal as well.” 
― Barack Obama

 

Tech:

Daily Driver: MacBook Pro 15" TB (mid-2018), Intel Core i7-8850H, 16 GB DDR4 2400 MHz, 512 GB SSD, AMD Radeon Pro 560XWeight lifting: Dell Alienware 15 R4, Intel Core i7-8750H, 16 GB DDR4 2400 MHz SK Hynix, Nvidia GTX 1070 on 15" 1080p TN Gsync 120Hz, Intel Pro 7600p PCIe NVMe 256 GB, Samsung 860 Evo 1TB, 15" 1920x1080 TN Gsync 120Hz, Windows 10 Pro, Fedora 30, K.L, P.OS. The Home Panel: Samsung C34H892, 34" Ultra Wide 3440x1440p, VA, 60Hz.

 

Tumblr - Riot-Company, CA

 

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  • 1 month later...

I almost bought a Roccat Kone some time ago, right now I feel like I won't buy Roccat products at all.

Just tag @ChatDaw so I can answer as fast as possible.

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