Not Getting The Internet Speeds I Pay For

[OfficialJsP]

So i am with BT and i pay around £30 a month and i am not sure what package i have because it was my mother that singed up for it the only package i can find on the BT site that is close to what i pay is this one but my friends have the same problem they don't get what they pay for i know that my town has old cables could this be the problem and if so will i still the same speeds as before if i downgrade to a cheaper package?

 

 

What i currently get

 

 

What i pay for

[Trik'Stari]

Welcome to the internet. sorry to say but that's how these companies work. I pay for 10mbps and they throttle me all the time.

[Excon]

Found your problem

 

http://puu.sh/bVVXT/7fe9e700c0.jpg

[OfficialJsP]

Found your problem

 

http://puu.sh/bVVXT/7fe9e700c0.jpg

 

yeah but i have never been close to that ever

[mcmad358]

Up to 76Mbps

 

That is where they get you, trust me i have time warner cable

 

They tell you that it is possible to get 76Mbps but they technically are giving you what they say they are.

[Brandonsr]

Yeah the keywords are "Up To". You could always try calling them up and ask them about the speeds.

 

I have comcast and my plan is "Up to 50Mbps" and it has always been slightly faster than what is advertised.

[OfficialJsP]

Welcome to the internet. sorry to say but that's how these companies work. I pay for 10mbps and they throttle me all the time.

 

i have heard of people phoning and complaining that they don't get what they pay for and they up there speed dose that work i heard they legally have to do it right?

[Trik'Stari]

i have heard of people phoning and complaining that they don't get what they pay for and they up there speed dose that work i heard they have to do it right?

I've had it work for me before, but I am in the US not in the UK so it may or may not.

[Lord Pantaloons]

Companies get away with this by saying "Up To" that's the key part, you aren't guaranteed those speeds that that package. You're just getting a package that can at times be as fast as that, there's nothing that can be done about it as you aren't being told that those speeds are what you're going to get all the time.

[OfficialJsP]

I've had it work for me before, but I am in the US not in the UK so it may or may not.

 

ok thanks for the help i will see what i can do

[thebennyboy]

It's congestion. You need to phone BT and report it. Be prepared to pull some teeth with their bangladesh call centre, you'll need some good luck. 

[ttam]

This would be considered a turbo boost plan. When downloading, you can get a boost to 76Mb. Not a constant. 

[SMURG]

Chances are you can't get more than 20mbps if you're still on copper. Unless it's fiber you're probably at the limit of what your existing infrastructure is capable of, since here in the UK we're still using the telegram lines installed 100 years ago in some places. Ring them and ask but I anticipate that's what they'll say.

As for getting a cheaper package, chances are anything much cheaper will start imposing data limits and other BS.

[thekeemo]

your not getting your speeds because capitalism lets them to I have bee lucky with shaw actually getting 26mbps when I pay for 25

[benthegreat17]

It's because Satan bought every single ISP

[Kingofpants]

It says up too, if there is no Congestion then you will in fact get 76 Mbps up and whatever you paid for down.

But ISP always oversell and they give 100 Mbps to a 500 people even though they only have 10 gigabits themselves. The Congestion is also why your ping is that high.

[Imaginaerum]

Chances are you can't get more than 20mbps if you're still on copper. Unless it's fiber you're probably at the limit of what your existing infrastructure is capable of, since here in the UK we're still using the telegram lines installed 100 years ago in some places. Ring them and ask but I anticipate that's what they'll say.

As for getting a cheaper package, chances are anything much cheaper will start imposing data limits and other BS.

Copper's limit is higher 20mbps... I get 60 and I'm still on copper, but I wish I had fiber

[Fgtfv567]

BOYCOTT! BOYCOTT! BOYCOTT! BOYCOTT! COME ON PEOPLE!!

[ChaosGoW]

I was pretty tempted to switch to BT infinity from my virgin cable connection since the advertised upload speed is so much better than mine. Not after seeing this.

I pay for 152mb (wtf is with that random number?) and get around 125 down and around 8-10 up pretty regularly which is very good as far as ISPs go.

[That Random Cat]

"Up to" like me I get "up to" 12/1 but I only get 2-3/0.3 usually