GTX780 auto shut down on occasion. Why?

[Dang Bay]

Hey guys,

So, here is my computer's spec:

CPU: Core i7 3930k @3.2

Mainboard: Rampage IV Extreme

GPU: MSI GTX780 Lightning

Memory: Kingston HyperX Genesis Series 16G (2x8GB) DDR3 Bus 1600Mhz (KHX16C10P1K2/16). (I'm thinking about getting RipjawZ for replacement)

Storage: SSD Plextor M5Pro Series 128GB SATA3 for Windows

              WD Black 3Tb for data storage

CPU Cooler Hydro Series™ H100i

PSU: Antec - EA-650 Platinum

Case Corsair Vengeance C70

 

What happens time to time when I perform some heavy work (especially HD video editing on Premiere and After Effects), the video card would auto shut down with the message: "Video card has stopped working..." It does not happen regularly, but it really bugs me. For sometime, even when I play Dota 2 or some normal games, the card still shut down even though it played smoothly. I don't know what cause the problem. The PSU maybe?

 

Oh, one more thing, it's not only the video card have auto shutdown problem, my computer also get blue screen when I wake it up from sleeping mode or when I turn it off without closing some applications first (Bitcomet by example).

 

And in both cases, nothing is overheating, so...

 

Thank you.

And sorry for my English...

[Sauron]

-

 

Welcome to the forum! Please remember to follow your topics so you're notified when someone answers

 

If you get a completely black screen when the gpu "dies", it's probably a problem with how it's connected to the psu: try making sure buth the 6-pin and the 8-pin are plugged in correctly.

Have you tried updating your drivers or going back to previous ones?

Have you overclocked your cpu?

Try testing the system with a different gpu if you have a friend who can lend his to you, if everything is fine then it's probably related to the gpu, otherwise it isn't.

[Captain_WD]

Hey there Dang Bay,

 

Welcome to LinusTechTips forum  

From what you've posted, I understand yo did not OC the CPU (you said you are running it at 3.2GHz), is that correct?

From the list you showed (and if there isn't anything else attached) your build should beconsuming around 500W and your PSU Antec - EA-650 Platinum should be providing 576W max at +12V. 

To me, this sounds like a power issue and, as @Sauron pointed out, you should check if you have your PSU connected properly and if you don't underpower some of your parts (OC the CPU or GPU).

I would run a start-up test just in case from the BIOS and try a more powerful PSU to check if the problem persists.

Also, you can try system restore to a point when you did not have these problems to see if any updates or settings caused this.

 

Hope this helps you. Keep us posted on how this is going,

 

Captain_WD.

[Slow N Stupid]

Hmm.. nvidia does says that 600w psu is enough to run the card... and since OP says he sees "Video card has stopped working" message... it more sounds like OC or Driver problem if you just get black screen or flickering screen before that message and then after message it starts working again... then yea pretty sure it's either unstable OC or driver problem... of course if PSU is bad or 8-pin connector is connected badly the result will also be something like that...

[Dang Bay]

Hey guys, thank for replying.

 

Well, I did make sure the PSU connected right to the GPU so I don't think that's where the problem come from. 

About the drivers, I updated it all (bios, Nvidia drivers...), then rolled back to the old drivers, then removed them all and re-installed, it's still the same. At some points, I did OC the card just because I thought it's the card that couldn't handle the work (stupid though).

And the blue screen happened whenever I wake it up from sleeping mode or when I turn it off without closing some applications first, so I think it's pretty much the PSU, right? I even have the computer freeze sometime too, and I don't have any trouble with the heat.

I could lend a card, but that would take time.

Anyway you guys have any suggestion for what PSU should I get for replacement? I'm considering between a Corsair AX860i and a Corsair RM1000. Which one is better? And I would get my GTX 780 SLI sometime soon.

 

Thank you

[Slow N Stupid]

If you're gona SLI 780 later on then get something 1000w... use this website and look for good PSU with perfect or almost perfect score... also make sure that PSU is 80 Plus atleast...

[Captain_WD]

Hey again,

 

I would second @Slow N Stupid's suggestion to get a more powerful PSU (1000W would be great even for future builds but either would work for you) and have it at least 80 Plus certified.

 

Captain_WD.