Another Rant at EA... Unresponsive live chat rep

[CGurrell]

Ok guys so basically on FIFAs EASFC App for the iPhone, I was having a little trouble placing bids on players. I decided to contact EA via Live Chat to see what I could do to fix the problem. I went through everything, and it told me my wait time would be 60+ minutes. I thought it seemed long, but since I could get on with other stuff whilst waiting for an advisor, I decided to wait out the hour. What happened next was simply stunning.

After just over an hour, I was put through to an advisor called Vishant. Now Vishant seemed a little shy. Why do I think he was shy? Because he doesn't like to talk to customers! You can look at the images I will add to this post, but basically:

The "conversation" started at 22:55 GMT. By 23:09, I got a little agitated. By 23:16, I started ranting in the chat. At 23:20, I decided I would like a copy of what I was saying emailed to me by EA, and told Vishant that this is what I would be doing. At 23:22, I decided to tell Vishant that the chat would stay open overnight, just to see if he would reply. It is now 23:32 and still, no reply has been given.

 

Moral of the story: EA is bad.

 

EDIT: I found an article on Urban Dictionary about Vishant. I have to say, none of this seems relevant to this Vishant... http://www.urbandictionary.com/define.php?term=Vishant

 

EDIT 2: Alas, at 23:43, the chat was ended by somebody on EAs end.

 

Images:

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Nobody cares.

 

Contact them via email or phone and get a reference number for your support ticket.

 

He (or you) probably got disconnected from the chat session.

[CGurrell]

Nobody cares.

 

Contact them via email or phone and get a reference number for your support ticket.

 

He (or you) probably got disconnected from the chat session.

Correction: you don't care. And if you didn't care, you wouldn't comment. Meaning you probably do care...

[XTankSlayerX]

CGurrell, on 27 Jul 2014 - 3:47 PM, said:CGurrell, on 27 Jul 2014 - 3:47 PM, said:

Correction: you don't care. And if you didn't care, you wouldn't comment. Meaning you probably do care...

Calm down cowboy.

 

No one cares, its true. its your personal experience and you really should request a call back for the best support.

 

EDIT: Apparently I "care"

[CGurrell]

Calm down cowboy.

 

No one cares, its true. its your personal experience and you really should request a call back for the best support.

 

EDIT: Apparently I "care"

Not gonna call them (Can't request a call back in the UK, its a US only feature afaik). I'll probably just be waiting on the line for an hour, which I will have to pay for, just to be told it's a "known issue" or "your case is being escalated to the studio" where it will be ignored and not fixed for FIFA 15... (Also the caring thing was sarcasm lol).