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Memory Problem - Please Help!

Ganondolf
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Hey guys,

 

Just finished my first PC build, super proud of it but I am having one problem!

 

I have two sticks of 4GB G skill Rip Jaw ram installed, and I have installed it in the fashion that the motherboard manual tells me to, as pictures included show. The Bios recognises that both slots are habitated, but still only recognises the memory from one. Windows also reads a memory maximum of 4GB and yes I am on a 64 bit Windows 8.1 install. Cannot think of anything!

 

Help appreciated :)

 

*edit* The motherboard is an Asus Sabertooth X79 *edit*

 

Things I have noticed:

 

Although the 2nd slot is showed as habitated in the BIOS, in windows task manager only 1 of 8 slots is said to be used.

 

 

Things I have done:

 

- Checked Memory limit in msconfig

 

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Could you at least specify what motherboard it is? I see TUF in the picture, so X79 Sabertooth?

Build: CPU: Intel Core i5 4690k | CPU Cooler: Hyper 212 Evo | Motherboard: MSI Z97 Gaming 5 | RAM: 8GB G-Skill Ares 1600Mhz CL9 | Storage: 120GB Samsung 840 Evo + WD Blue 1TB 64MB Cache + Seagate Barracuda 2TB 64MB Cache | GPU: MSI GTX 960 | Case: Cooler Master Storm Enforcer | Power Supply: EVGA 600B Non-Modular | 

 

 

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Could you at least specify what motherboard it is? I see TUF in the picture, so X79 Sabertooth?

 

 

Woops, put it in the OP now. Yes it is :)

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According to this manual http://dlcdnet.asus.com/pub/ASUS/mb/LGA2011/SABERTOOTH-X79/E8040_SABERTOOTH_X79.pdf

 

it needs to be placed in A1 and B1 which is the the first slot from left and third slot from left memoryslots.

Bye LTT. That was an interesting journey on this board. At least here you see how not to do it. I'll go shaking my head about this place.

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According to this manual http://dlcdnet.asus.com/pub/ASUS/mb/LGA2011/SABERTOOTH-X79/E8040_SABERTOOTH_X79.pdf

 

it needs to be placed in A1 and B1 which is the the first slot from left and third slot from left memoryslots.

 In that manual I am reading the same as in my physical copy which is "D1 and B1", where abouts are you reading that? :)

 

I mean A1 and B1 makes a lot more sense but I am still reading D1 and B1 which is as you look from the left the third slot of the first four and the second slot of the second four

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Woops, put it in the OP now. Yes it is :)

 

Have you tested to see if one of the DIMMs was DOA? Try using only one at a time, see if one of them individually has a problem.

Build: CPU: Intel Core i5 4690k | CPU Cooler: Hyper 212 Evo | Motherboard: MSI Z97 Gaming 5 | RAM: 8GB G-Skill Ares 1600Mhz CL9 | Storage: 120GB Samsung 840 Evo + WD Blue 1TB 64MB Cache + Seagate Barracuda 2TB 64MB Cache | GPU: MSI GTX 960 | Case: Cooler Master Storm Enforcer | Power Supply: EVGA 600B Non-Modular | 

 

 

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According to this manual http://dlcdnet.asus.com/pub/ASUS/mb/LGA2011/SABERTOOTH-X79/E8040_SABERTOOTH_X79.pdf

 

it needs to be placed in A1 and B1 which is the the first slot from left and third slot from left memoryslots.

 

No, he has them in the right slots. It shows that for quad channel, 2 dimms go in A1 and B1 in the left side.

 

 

 In that manual I am reading the same as in my physical copy which is "D1 and B1", where abouts are you reading that? :)

 

I mean A1 and B1 makes a lot more sense but I am still reading D1 and B1 which is as you look from the left the third slot of the first four and the second slot of the second four

 

You've done it right, for dual channel the manual says to put the DIMMs in D1 and B1.

Build: CPU: Intel Core i5 4690k | CPU Cooler: Hyper 212 Evo | Motherboard: MSI Z97 Gaming 5 | RAM: 8GB G-Skill Ares 1600Mhz CL9 | Storage: 120GB Samsung 840 Evo + WD Blue 1TB 64MB Cache + Seagate Barracuda 2TB 64MB Cache | GPU: MSI GTX 960 | Case: Cooler Master Storm Enforcer | Power Supply: EVGA 600B Non-Modular | 

 

 

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Have you tested to see if one of the DIMMs was DOA? Try using only one at a time, see if one of them individually has a problem.

 

I can go through and check that now; just to clarify regardless of the "optimal" positioning for the RAM should one stick of ram still be able to boot up in any of the slots (if it is not DOA)

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I can go through and check that now; just to clarify regardless of the "optimal" positioning for the RAM should one stick of ram still be able to boot up in any of the slots (if it is not DOA)

 

Probably, although I'd still use the specified slot when using only one DIMM.

Build: CPU: Intel Core i5 4690k | CPU Cooler: Hyper 212 Evo | Motherboard: MSI Z97 Gaming 5 | RAM: 8GB G-Skill Ares 1600Mhz CL9 | Storage: 120GB Samsung 840 Evo + WD Blue 1TB 64MB Cache + Seagate Barracuda 2TB 64MB Cache | GPU: MSI GTX 960 | Case: Cooler Master Storm Enforcer | Power Supply: EVGA 600B Non-Modular | 

 

 

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Missreaded it. My bad. Sorry. :(

Bye LTT. That was an interesting journey on this board. At least here you see how not to do it. I'll go shaking my head about this place.

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Well this is not good news... just checked both sticks of ram in the D1 slot and no boot... then moved to the B1 slot which is not the suggested slot for one stick of ram, and a boot up... a DOA motherboard? Really gutting if that is the case for my first proper PC build. Nothing else it could be?

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Well this is not good news... just checked both sticks of ram in the D1 slot and no boot... then moved to the B1 slot which is not the suggested slot for one stick of ram, and a boot up... a DOA motherboard? Really gutting if that is the case for my first proper PC build. Nothing else it could be?

 

Not dead mobo but dead slot. If you aren't planning on using all slots at any point, you can continue using it as is. But since its mobo side error, your other option is to RMA it.

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