1st day with the Logitech G502!

[NekiTech]

Just got this mice shipped from Best Buy (Shipped Monday) and arrived today! As soon as I removed that cardboard mail packaging, I see the box of the G502! I was as excited as a schoolgirl and immediately opened the box up! What came in the box was the mice itself, the weights, and some papers that lazy me won't even care about reading (Okay, I'll admit. I read the pdf's online like the day before I got this mice and boy was I really bored that day). Before plugging in the mice, I tried to mess around with how the weights worked and noticed that before even installing the weights, it was a bit heavier than the CM Storm Xornet, which I used since it came, and the Logitech Optical Click! mouse I once used before the Xornet arrived. Back to the weights, installing it was easy but removing them was a bit tedious, but still easy if I were to just pick them up from the sides. The weight cover covering the weight was really simply and it was just as easy as lifting it, though it cannot be easily removed on gameplay (especially if it's facing the mousepad!).

Now comes the big part, the shape of the mice. At first, I was pretty scared about it since it is definitely much bigger than the Xornet (My god was it huge!) but once I put my entire hand on it, it wasn't that bad to Claw grip it or it even full Palm it (I wear a Men's Medium sized glove for those curious). I can easily use my thumb to use the side buttons to go forward or backwards on Google Chrome and the Steam community pages, and use my index finger to use the default DPI buttons (Which can be modified, which I'll mention in the next paragraph) without issue and the G-Sniper button isn't even in my way when I Palm or Claw grip it at all. Although, as I played CS:GO (At 400 DPI. Trying to find the right sensitivity in-game. Currently trying 2.4 sens but may decrease it a bit more as I find it too fast for me), I noticed that my hands are struggling to adapt to the shape of this beast of a mice, though it will take some time for me to conform to the shape but I see I can do it in less than 2 days of gameplay of hardcore CS:GO deathmatches. The scroll wheel makes me cringe however, it is rather bigger than the Xornet and very restrictive than it too, making me have to use a stronger force to move the scroll wheel up and down. Free scrolling did make it stupidly easier than the Xornet's mousewheel but even the TINIEST scrolling can make my character jump (I use the mousewheel to jump for bunny hopping around corners and such). I can try to get used to the wheel but man do I need to use a stronger force to use it. 

And finally, the Logitech Gaming Software. It was really user friendly, I can easily change whatever button it can using the drop down menu and I can easily change that G-Shift button to make it use the Shift key so I can just press it and walk in CS:GO easily (Or sprint on other games too). I've yet to explore a lot of the software but overtime when I'm bored, I'll explore deep in this software. With this software, I can change the DPI of my current profile and the profile I want to use, easily. I can put up to 5 DPI settings per profile, where the mouse can hold up to 3 profiles! That's quite a lot. Since I'm new to this little devil, I'll just enable one profile and stick with 400 DPI (800 DPI when I play surf maps just for the heck of it). 

I apologize for the informal format of this first day look of this mice but I'm still learning more about this mice! Hopefully after a week, I'll get a better grip of this mice and hopefully by the end of the month, I'll be more and more comfortable about the mice. But one thing I already don't like about it is how quick the dust can cling onto the mouse feets... Yeah... I did what I can to carefully remove the dust from it but after some swiping here and there, I notice that there's more dust on the feets! And what I even notice is how weak the adhesives are on the feet too! Just actually moving these mouse feets will make it move (since I noticed that the bottom feet wasn't glued on straight to the shell of the mouse by like a 10th of a millimetre). Hopefully it won't peel off on its own, otherwise I may have to get a 3rd party mouse feet to replace the Logitech ones. But so far, this mouse is great! Best 74.99 (before tax) spent thus far on just the first day of usage!

Will make a more formal review of this mice after using it for a month or 2 so I can at least get a better feel at it.

[ShadowCaptain]

Nice review, keep us updated as you adapt to the mouse

 

This is a mouse i am extremely interested in upgrading to from my G500s

[Rekx]

That wall of text    Maybe you should make categories in your review.

[NekiTech]

Nice review, keep us updated as you adapt to the mouse

 

This is a mouse i am extremely interested in upgrading to from my G500s

 

If that interests you, I shall do that. I'll post in this thread after I spend like a couple more days to a week and give you my feelings of the mice thus far. Cheers!

 

That wall of text    Maybe you should make categories in your review.

That I shall when I make a more formal version of it! Maybe in a different thread for organization's sake? Or just reply it here after I spend like a full month or 2 to get a good feel of it within this thread? Either way, I'll make it more formal as possible and I'll toss in some pics done from my Xperia T to give readers and future owners of this beautiful mice of how it looks from my PoV! Thanks for the feedback regardless! 

[NekiTech]

Welp. I might as well post my day 2 feeling of it and it's a mix of good and bad.

The good

I am already becoming more comfortable to use this mice and I am loving it bit by bit with the shape and ergonomic design. The scroll wheel is becoming more usable and I can bhop in CS:GO quite easily than the Xornet did.

The bad

I also am noticing a major issue that really REALLY ticks a low sensitivity player like me in shooters that would piss every competitive player off: The mouse spaz. Basically what I mean by this is that if you swipe your mice to the left or right too fast just so you can do your flick shots, the mouse will somehow aim to the floor or the sky on its own and sometimes, you'll even do a 360 dance too. This doesn't happen too often but when you're in a tight situation in a fire fight from defending bombsites or attacking bombsites, the chance of it happening is still pretty slim but it does happen. I checked around the Logitech forums and unfortunately, there are people who suffered this mouse tracking issue as well. Some suggest using something like game-detection profile instead of the on-board profile feature to prevent the mouse spaz and I'll try it when I get more time in the next few days... Do note that this spazzing issue doesn't happen 100% of the time at least. It's like a 5% chance of it to happen (Rough random guess but it's kinda less though. Still has a chance of happening).

I'll keep playing around with the mice but there's no word from Logitech that they will fix the issue (Though they are aware of it now at the least). I'm kinda disappointed thus far on this but I hope a firmware update will fix this mouse spaz issue soon. Gosh and I just upgraded from the Xornet... I'll keep updating from now on and give you guys what I'm going through with this mice when I come back from my shift in the next few days.

Edit: Now I'm thinking of exchanging it for the Rival... But I'll give the mouse another shot tough and see if I get the spaz issue when I play again. Forgot to mention that as I was playing L4D2, as I try to turn a 180 to run from the Tank, I somehow was looking at the sky at that very moment and it almost costed me my life (in-game of course!). Made me rather mad at how random this happens.

[ShadowCaptain]

The bad

I also am noticing a major issue

 

Well that sucks. I thought this mouse was meant to have a "perfect" sensor.

 

My G500 has pretty annoying acceleration even though I love the design of the mouse it degrades my performance especially in shooters. I was hoping I had found a new mouse

 

I wonder if it effects all 502s or if its a chance of getting an imperfection , are you using a particular mousemat?

[Faceman]

@NekiTech

 

Did you do the mouse pad sensor tuning where you do figure 8s on your mouse pad to configure the sensor? I own a G502 and have experienced nothing but the absolute best precision ever @ 3000dpi. 

[Frix]

Might be getting this mouse today from the Logitech website. 

[NekiTech]

Well that sucks. I thought this mouse was meant to have a "perfect" sensor.

 

My G500 has pretty annoying acceleration even though I love the design of the mouse it degrades my performance especially in shooters. I was hoping I had found a new mouse

 

I wonder if it effects all 502s or if its a chance of getting an imperfection , are you using a particular mousemat?

 

I'm using the Steelseries QcK+ XXL (The plain black one). From my testing, there is NO acceleration at all and it points me back to my same spot where I was initially looking at (I do a 360 quick test. Shoot at the area I'm looking at once, quickly move away and move the mouse back to the same spot on my pad). I've already emailed Logitech about it and boy do they reply quite fast! Gave them my details and such and hope we can solve the issues soon.

 

@NekiTech

 

Did you do the mouse pad sensor tuning where you do figure 8s on your mouse pad to configure the sensor? I own a G502 and have experienced nothing but the absolute best precision ever @ 3000dpi. 

 

I did use the sensor tuning on my QcK+ XXL. I haven't tried it on the Factory Default tuning though but when I play more tonight, I'll give an update later. I'm using 400 DPI on whatever I'm doing, even on desktop/office work, and while in CS:GO and L4D2, I played at a 1.8 sensitivity (Which I find to be my preference as I tried to use 1.9 and 2, it felt WAY too much for me). I agree this mouse has an amazing precision but the mouse spazzing when you try to do flick shots gets my nerves. Again, talked with Logitech about this and here's hoping to find a solution to this soon.

[ShadowCaptain]

I'm using the Steelseries QcK+ XXL (The plain black one). From my testing, there is NO acceleration at all and it points me back to my same spot where I was initially looking at (I do a 360 quick test. Shoot at the area I'm looking at once, quickly move away and move the mouse back to the same spot on my pad). I've already emailed Logitech about it and boy do they reply quite fast! Gave them my details and such and hope we can solve the issues soon.

 

 

I did use the sensor tuning on my QcK+ XXL. I haven't tried it on the Factory Default tuning though but when I play more tonight, I'll give an update later. I'm using 400 DPI on whatever I'm doing, even on desktop/office work, and while in CS:GO and L4D2, I played at a 1.8 sensitivity (Which I find to be my preference as I tried to use 1.9 and 2, it felt WAY too much for me). I agree this mouse has an amazing precision but the mouse spazzing when you try to do flick shots gets my nerves. Again, talked with Logitech about this and here's hoping to find a solution to this soon.

 

Ah great thanks for replying about that I am glad to hear there are no acceleration problems I actually HATE my g500, especially since I gave a way a perfectly good mx518 for free to my friend

 

Update us with logitechs response. perhaps there is a firmware issue they can update

[NekiTech]

Ah great thanks for replying about that I am glad to hear there are no acceleration problems I actually HATE my g500, especially since I gave a way a perfectly good mx518 for free to my friend

 

Update us with logitechs response. perhaps there is a firmware issue they can update

Will do Captain!

And I decided to just keep the mouse and give Logitech my opinions/issues of the mice so that we'll be able to take down any issues that arises with the mice and its software. I even promised to try to keep this mice for about 30 days so I'll hang onto it, even after Best Buy's return/exchange warranty period (Usually 30 days since I bought the device). I'll continue to give updates as the G502 and I will try to mend our relationship! Wish us luck!

UPDATE: I have tried the differences between the sensor tuning and the Factory Default preset that Faceman talked about and noticed no difference between the two. I still suffer the mouse spaz when I tried to do flick shots rather quickly in L4D2, Killing Floor, and CS:GO, heck even desktop and I notice that I can make it happen more often as I flick the mouse hard and fast. This is really disturbing to me and it's already making me reconsider this mouse now... 

[LorelynF]

Nice review. Worth reading.

[NekiTech]

Welp. After talking with the support team, they ended up suggesting me that I should just go to my store and make an exchange of the mice... Not even addressing the issue nor even think about providing some kind of fixes. It took them almost a week to even validate the Best Buy online receipt and haven't heard from them in over 4 days till they basically told me to exchange the mice for the same thing. Hearing other people had the mouse spaz issue, I decided to just get a full refund and pick up the Steelseries Rival. Today, I went to the store and picked up the Rival and I'll be sharing my first impressions of the mouse in a different thread.


I couldn't stand the fact that I would have to suffer this mouse spazzing issue nor would they admit that it was an issue. This is probably the worst relation I had with the Logitech team and just telling me to exchange instead of offering a repair service or a replacement, not even addressing the issue to the public, just bothers me. Sorry Logitech, I love you, but just not the G502 this time and I hope you DO take the issues I talked about some time and try to resolve it in your future mice. 

Here are the pics I had of the G502 on its first week. A great design and comfortable ergonomics but the sensor spazzing blows it away.
http://imgur.com/NL3k8K6

http://imgur.com/SCg3XFC

If you wish, you may lock this thread.

[ShadowCaptain]

That sucks

 

Puts me off picking one up, my search for a new mouse continues!!!!

 

I guess they figured that a fix was not possible in a reasonable time frame so suggesting you return it is fair enough. At least they did not promise sometihng they could not deliver and admitted defeat. I hope the problem is fixed though, I have never had an issue with logitech and own 25-30 logitech products

[NekiTech]

That sucks

 

Puts me off picking one up, my search for a new mouse continues!!!!

 

I guess they figured that a fix was not possible in a reasonable time frame so suggesting you return it is fair enough. At least they did not promise sometihng they could not deliver and admitted defeat. I hope the problem is fixed though, I have never had an issue with logitech and own 25-30 logitech products

True. I never had an issue with the old Logitech Optical Click! mouse and I enjoyed its unique ergonomics and the useful back button on the middle of the mice whenever I browsed the web. This mice got me sad in the end, especially when I decided to get the refund and use the money to get myself the Rival, which I have to say that I wished I have gotten this mouse instead of the G502, since it is stupidly more comfortable than I originally anticipated. All in all, I guess the G502 was not meant for the serious shooters.

[SwoonJoon]

That's unfortunate to hear about the sensor... what do you think of the durability? I recall one Youtube reviewer who noticed the feet of the mouse were quite worn out (Hardware Canucks I think?).

[jmaster299]

Welp. After talking with the support team, they ended up suggesting me that I should just go to my store and make an exchange of the mice... Not even addressing the issue nor even think about providing some kind of fixes. It took them almost a week to even validate the Best Buy online receipt and haven't heard from them in over 4 days till they basically told me to exchange the mice for the same thing. Hearing other people had the mouse spaz issue, I decided to just get a full refund and pick up the Steelseries Rival. Today, I went to the store and picked up the Rival and I'll be sharing my first impressions of the mouse in a different thread.

I couldn't stand the fact that I would have to suffer this mouse spazzing issue nor would they admit that it was an issue. This is probably the worst relation I had with the Logitech team and just telling me to exchange instead of offering a repair service or a replacement, not even addressing the issue to the public, just bothers me. Sorry Logitech, I love you, but just not the G502 this time and I hope you DO take the issues I talked about some time and try to resolve it in your future mice. 

Here are the pics I had of the G502 on its first week. A great design and comfortable ergonomics but the sensor spazzing blows it away.

http://imgur.com/NL3k8K6

http://imgur.com/SCg3XFC

If you wish, you may lock this thread.

They suggested an exchange because it sounds like you just got a defective piece of hardware. It sucks, but it happens. It's much faster, and easier, to walk into a store to do an exchange than it is to do a warranty replacement. But Logitech's warranty coverage is very good if that's the route you need to go. Why on earth does Logitech need to make a public statement because exactly 1 customer is having uncommon issue with a defective mouse???

You are the only owner of a G502 that is having the issue you are describing, I even did a search to see if I couldn't find any. Where are you seeing other people complaining about this issue? I've also spent the last 5 minutes moving my G502 mouse back and forth as fast as I can, and I am unable to replicate the issue you have.

[NekiTech]

They suggested an exchange because it sounds like you just got a defective piece of hardware. It sucks, but it happens. It's much faster, and easier, to walk into a store to do an exchange than it is to do a warranty replacement. But Logitech's warranty coverage is very good if that's the route you need to go. Why on earth does Logitech need to make a public statement because exactly 1 customer is having uncommon issue with a defective mouse???

You are the only owner of a G502 that is having the issue you are describing, I even did a search to see if I couldn't find any. Where are you seeing other people complaining about this issue? I've also spent the last 5 minutes moving my G502 mouse back and forth as fast as I can, and I am unable to replicate the issue you have.

http://forums.logitech.com/t5/G-series-Gaming-Mice/G502-tracking-problems/td-p/1248810

You using the right sensitivity? 400 DPI, 6/11 Windows Sens without "Enhance Precision" feature. Firmware as of the day I posted this thread, CS:GO sens was at 1.8 without Raw Input or Accel on. And it's not even making a "public announcement" for 1 customer. If apparently I was the only person who had this issue, I would've gone in with the exchange and keep trying it out. But when I found that thread from the Logitech support forums, already I knew that I have to make the choice of either getting a refund or keep trying it out.

 

That's unfortunate to hear about the sensor... what do you think of the durability? I recall one Youtube reviewer who noticed the feet of the mouse were quite worn out (Hardware Canucks I think?).

The build quality feels really solid besides the feet. Even though the mouse is what appears to be plastic, it feels really solid and I doubt you can break it AT ALL if you hit your mouse in the wall by accident when you try to make flick shots at low sensitivity (Thankfully that didn't happen in my playtime with the mice!). Either way, the mouse is really great, mind the sensor and the feet.

[jmaster299]

http://forums.logitech.com/t5/G-series-Gaming-Mice/G502-tracking-problems/td-p/1248810

You using the right sensitivity? 400 DPI, 6/11 Windows Sens without "Enhance Precision" feature. Firmware as of the day I posted this thread, CS:GO sens was at 1.8 without Raw Input or Accel on. And it's not even making a "public announcement" for 1 customer. If apparently I was the only person who had this issue, I would've gone in with the exchange and keep trying it out. But when I found that thread from the Logitech support forums, already I knew that I have to make the choice of either getting a refund or keep trying it out.

 

The build quality feels really solid besides the feet. Even though the mouse is what appears to be plastic, it feels really solid and I doubt you can break it AT ALL if you hit your mouse in the wall by accident when you try to make flick shots at low sensitivity (Thankfully that didn't happen in my playtime with the mice!). Either way, the mouse is really great, mind the sensor and the feet.

I'm still seeing an extremely limited number of people claiming to have the issue. A 4 page thread, filled mostly with people making suggestions, does not constitute a widespread issue. Also, if the problem was actually with the mouse, I shouldn't need to adjust settings in both Windows and in game in order for me to be able to replicate the issue. All evidence points to you, and a couple of other people, having defective hardware. But instead of following the advice of the manufacture and exchanging that defective hardware, you want to throw a tantrum and claim that the entire company and all their products are bad because of a small and very isolated incident.

Logitech can't provide you with a different option, because no such option exists. For the thousands upon thousands of other customers who own the mouse, they aren't reporting this issue. Even with your whiney demand that they state something publicly, a rep from Logitech responded with in the first page of posts to say they would look into the issue. That proves Logitech obviously cares, but it's also obvious that they have not been able to identify any issue like you are describing.

So, either exchange the mouse like Logitech suggested, or return it and get something else.

[NekiTech]

I'm still seeing an extremely limited number of people claiming to have the issue. A 4 page thread, filled mostly with people making suggestions, does not constitute a widespread issue. Also, if the problem was actually with the mouse, I shouldn't need to adjust settings in both Windows and in game in order for me to be able to replicate the issue. All evidence points to you, and a couple of other people, having defective hardware. But instead of following the advice of the manufacture and exchange that defective hardware, you want to throw a tantrum and claim that the entire company and all their products are bad because of a small and very isolated incident.

Logitech can't provide you with a different option, because no such option exists. For the thousands upon thousands of other customers who won the mouse, they aren't reporting this issue. Even with your whiney demand that they state something publicly, a rep from Logitech responded with in the first page of posts to say they would look into the issue. That proves Logitech obviously cares, but it's also obvious that they have not been able to identify any issue like you are describing.

So, either exchange the mouse like Logitech suggested, or return it and get something else.

Never have I said I did not like the company and all of their products. I appreciated the fact that they at least tried to help me but as the customer, I had the choice of following their suggestion and get a fresh G502 or return it and pick something else to try. I chose the latter, picked up the Rival already and having a more positive experience with the Rival. If what you see was me throwing a tantrum about the mice and somehow picked up the claim that I hated the company, I have never even said that nor mean it in the first place. I like Logitech and their products but I am just saying that my experience with the G502 during my playtime with it was unsatisfactory for their intended audience and the price set. Most likely I had a bad set of cards and it didn't work to my favour but the experience I had with the mice, and hearing "few" of the people who had it and gotten an exchange a couple of times with repeated results have influenced my decision of the exchange/refund of the mice, not the company overall. I am just sharing my experience and thoughts of the mice I got, that's all.If you have the mouse that didn't have the mentioned issues, I guess I can say you got a good set of cards, but not me as I don't have the time to perform numerous refunds/exchanges due to work/college and family stuff until I do have the time in the week to perform such a task myself.