Windows 8 Stuttering low fps and frame rate drops to 0 - tests done with latencymon.

[TheMrs]

Hello, I have been having some really big issues recently win my new install of windows 8.1 and gaming...

 

Windows 8.1 64bit

8gb corsair vengance 1600mhz

Amd fx-6300 (not overclocked) 3.5mhz

Gigabyte 970A-DS3P motherboard

1tb hdd (ST1000DM003-1CH162 ATA)

Gigabyte geforce gtx 780 (driver 337.50 was causing issues currently using 331.82 again)

PSU corsair RM850 80+ gold

 

ALL COMPONENTS ARE NEW AND ALL DRIVERS ARE UPTO DATE EXCEPT NVIDIA AS THE UPDATED VERSION CAUSED EVEN MORE ISSUES.... Only 3 things in my computer are not brand new but there maybe 7months old (RAM, HDD, CPU)

 

It is not temps causing issues as I am always worried about temps and always keep a very close eye on them cpu hits around 50-55c under heavy load and gpu hits around 65-73c again under heavy load.

 

THE ISSUES:

 

When ever I play any game on my computer I get stuttering and fps drops to 0 for like 3 seconds every few minutes no matter what game I play I have very bad stutters. I have RMA'ed the gpu 4 times now, I had the same issues on the AMD R9 290x and I got that replaced for another AMD R9 290X and that done the same then I thought I would leave AMD and go back to Nvidia and get the gtx 780 and thats doing the exact same thing....

 

THINGS I HAVE TRIED

 

Memory tests (failed and passed, I will explain more below)

Changing gpu drivers.

Installing fresh windows with a complete format.

installed all microsoft updates.

ran gpu benchmarks (pass)

 

Off the top of my head I can not remember what else but its been like a month now and im tempted to just sell the parts and forget about pc gaming...

 

Memory test failed - Windows memory diagnostic test failed 3 times, the memory test before windows boot failed 3 times and all times failed because the test just randomly stopped running / paused  just under half way through.

 

Memory test passed - I downloaded memtest86 and ran the test and that passed with no errors I ran this over night and total run time was 6 hours.

 

Low memory warning - windows started giving me low memory warning around an hour ago the thing is on my 2nd screen I had task manager performance tab open and it was showing the memory load/usage was only 2gb while playing games leaving me with 6gb remaining...

 

After all this hell I done hours of searching on the Internet and found a program called LatencyMon and after downloading it and running it for not even 20 minutes I stopped playing and took a look at the results and was very confused.... please see images below...

 

 

Ignore the paint program on the right I was using it to save the printscreen

 

 

Same here Ignore the right screen.

 

 

On the right screen in this one is a DPC Latency program and yellow is not great but I helpt having alot of red spikes pop up on there but never managed to catch them the spikes hit the very top on the window in most cases tho.

 

 

This post is also posted over at TomsHardware but I am posting it over here as I have not gotten much help over there.. but I will provide the link as there maybe more info over there that could help. http://www.tomshardware.co.uk/answers/id-2109140/windows-stuttering-low-fps-frame-rate-drops-tests-latencymon.html

[Le Lion de Barreras]

So far all I could think of is the ram. RMA it or exchange it and see if that changes anything. Also try beta drivers.

[sof006]

 

Hello, I have been having some really big issues recently win my new install of windows 8.1 and gaming...

 

Windows 8.1 64bit

8gb corsair vengance 1600mhz

Amd fx-6300 (not overclocked) 3.5mhz

Gigabyte 970A-DS3P motherboard

1tb hdd (ST1000DM003-1CH162 ATA)

Gigabyte geforce gtx 780 (driver 337.50 was causing issues currently using 331.82 again)

PSU corsair RM850 80+ gold

 

ALL COMPONENTS ARE NEW AND ALL DRIVERS ARE UPTO DATE EXCEPT NVIDIA AS THE UPDATED VERSION CAUSED EVEN MORE ISSUES.... Only 3 things in my computer are not brand new but there maybe 7months old (RAM, HDD, CPU)

 

It is not temps causing issues as I am always worried about temps and always keep a very close eye on them cpu hits around 50-55c under heavy load and gpu hits around 65-73c again under heavy load.

 

THE ISSUES:

 

When ever I play any game on my computer I get stuttering and fps drops to 0 for like 3 seconds every few minutes no matter what game I play I have very bad stutters. I have RMA'ed the gpu 4 times now, I had the same issues on the AMD R9 290x and I got that replaced for another AMD R9 290X and that done the same then I thought I would leave AMD and go back to Nvidia and get the gtx 780 and thats doing the exact same thing....

 

THINGS I HAVE TRIED

 

Memory tests (failed and passed, I will explain more below)

Changing gpu drivers.

Installing fresh windows with a complete format.

installed all microsoft updates.

ran gpu benchmarks (pass)

 

Off the top of my head I can not remember what else but its been like a month now and im tempted to just sell the parts and forget about pc gaming...

 

Memory test failed - Windows memory diagnostic test failed 3 times, the memory test before windows boot failed 3 times and all times failed because the test just randomly stopped running / paused  just under half way through.

 

Memory test passed - I downloaded memtest86 and ran the test and that passed with no errors I ran this over night and total run time was 6 hours.

 

Low memory warning - windows started giving me low memory warning around an hour ago the thing is on my 2nd screen I had task manager performance tab open and it was showing the memory load/usage was only 2gb while playing games leaving me with 6gb remaining...

 

After all this hell I done hours of searching on the Internet and found a program called LatencyMon and after downloading it and running it for not even 20 minutes I stopped playing and took a look at the results and was very confused.... please see images below...

 

 

Ignore the paint program on the right I was using it to save the printscreen

 

 

Same here Ignore the right screen.

 

 

On the right screen in this one is a DPC Latency program and yellow is not great but I helpt having alot of red spikes pop up on there but never managed to catch them the spikes hit the very top on the window in most cases tho.

 

 

This post is also posted over at TomsHardware but I am posting it over here as I have not gotten much help over there.. but I will provide the link as there maybe more info over there that could help. http://www.tomshardware.co.uk/answers/id-2109140/windows-stuttering-low-fps-frame-rate-drops-tests-latencymon.html

 

 

 

 

The most usual reason for high DPC latency peaks is a conflict between two hardware devices, usually the sound card and something else. You should disable WiFi, LAN, USB controllers, TV cards etc.. one at a time and do the cheking again, in order to find out which is the one getting you in trouble. A good hint is to look at the IRQ sharing, many non-PCIe hardware devices don't like to share IRQ, and by just changing the PCI slot (if possible) you could just fix the problem. Also you should disable in the Bios all the devices you wont be using, like serial and parallel ports, joystick/midi ports, extra hard disk controllers (I recommend to use the chipset one only), integrated modems and sound cards etc.. this disabling will free up a few IRQs and will probably help you with the IRQ sharing issue.

 

http://www.thesycon.de/deu/latency_check.shtml#background

 

 

Test each piece of hardware individually in your PC, if you can't rule one out it might be an onboard device thats causing the issue. Say for example, onboard sound, USB port/s etc. 

 

Don't just RMA the RAM because it might not actually even be that, test all the hardware first. Then when you find the issue then do something about it.

[Lobby]

It's hard to tell if it is being caused by high DPC Latency from those pictures. DPC Latency Checker is bugged with WIndows 8, so it causes you to get a constant reading of 1ms. From the pictures on Tom's Hardware it looks like it could be DPC Latency but it's hard to read the text. On LatencyMon go to the first page after running it for a while during something which would cause the stuttering, and post here the Highest measured interrupt to process latency and the Highest reported DPC routine execution time. (or post a higher resolution picture).

 

Also, no need to RMA anything yet until we have tried everything. And DPC Latency is normally a software issue, so swapping out for the same model which uses the same drivers normally won't make a difference.

[TheMrs]

What do you mean use a higher resolution picture? it is high res lol click the image then it will open another page click the zoom button, hey presto its readable

[TheMrs]

P.S I think it may actually be a faulty HDD... even tho its only a year old 1tb 7200RPM seagate could a HDD cause all these issues?

[Lobby]

What do you mean use a higher resolution picture? it is high res lol click the image then it will open another page click the zoom button, hey presto its readable

Ah, I don't use photobucket so I didn't know you could do that. On LatencyMon, I can see that the DPC latency is quite high being at around 1.7ms. From the drivers page it shows that ataport.sys and the classpnp.sys drivers are causing that high DPC Latency.

Because these drivers are both used to communicate with stuff like the hard drive, dvd drives, etc it is possible that your HDD is causing the problem but it could also be some software causing the problem.

 

Firstly, disable any software related to your storage, like intel rapid storage.

Secondly, you could check for IRQ conflicts by going to Device Manager, then in the toolbar press View and select Resource by type and then expand ​interrupt request (IRQ). Any IRQ conflicts will be identified by exclamation mark.

 

Also, you can check to see if your HDD is faulty by downloading and running Seagates' SeaTools for Windows. It can be downloaded here: http://www.seagate.com/support/downloads/seatools/

[GoodBytes]

DCP Latency checker web site says:

Windows 8 Compatibility: The DPC latency utility runs on Windows 8 but does not show correct values. The output suggests that the Windows 8 kernel performs badly and introduces a constant latency of one millisecond, which is not the case in practice. DPCs in the Windows 8 kernel behave identical to Windows 7. The utility produces incorrect results because the implementation of kernel timers has changed in Windows 8, which causes a side effect with the measuring algorithm used by the utility. Thesycon is working on a new version of the DPC latency utility and will make it available on this site as soon as it is finished.

So, your values are most likely fine.

 

Just make sure you have the latest SATA controller drivers. Make sure that your device manager shows no issue (no yellow "!" is displayed on any icons).

Use Windows to check for drive errors (Open "This PC", on each partition, select "Properties". Then go on the "Tools" tab, and click on "Check").

 

If Windows Memory diagnostic failed during the process of scanning your RAM, then your RAM is faulty, and should RMA them. It tests the memory differently then memtest86. That is why you want use both to test properly your RAM.

[Lobby]

DCP Latency checker web site says:

 

So, your values are most likely fine.

 

Just make sure you have the latest SATA controller drivers. Make sure that your device manager shows no issue (no yellow "!" is displayed on any icons).

Use Windows to check for drive errors (Open "This PC", on each partition, select "Properties". Then go on the "Tools" tab, and click on "Check").

 

If Windows Memory diagnostic failed during the process of scanning your RAM, then your RAM is faulty, and should RMA them. It tests the memory differently then memtest86. That is why you want use both to test properly your RAM.

OP's DPC Latency is actually high if you look at the LatencyMon readings on their post on Tom's Hardware with the DPC Latency being at 1.7ms. DPC Latency ideally shouldn't got much higher than 0.5ms, and a high DPC Latency causes stuttering just like OP is experiencing. Also, I my previous post I pointed out which drivers are at fault which can be worked out by looking at which drivers have a much higher Highest execution in LatencyMon.

I agree with you on the rest though. 

[GoodBytes]

Ah. The pictures where not posted. I had to dig them out, and assume that the picture is related to this post.

[TheMrs]

Hi I still have had no joy in fixing things, I went as far as formatting my hard drive and re installing windows but not 8 or 8.1 this time I went back to windows 7 and the problem is still here... I have tried so many things and cant solve nothing... I thought i managed to get the computer running but to be honest it seems it may be getting worse... and by worse I mean my fps in games has now gone down by say 40% in battlefield 4 I was getting 80-100 a lot of the time in game and it was smoothish but now im getting around 40 fps and also im getting weird screen tearing and still getting stutters... i should not need to turn Vsync on at 40 fps but i tried that and yeah the screen tearing mostly went but with Vsync on I started getting massive stuttering.... also on Ghost Recon Phantoms my fps wont go over 60 and the same thing for stuttering an that... I checked if vsync was on in game and in control panel and it was not but it seems to lock at 60.

 

anyway the BSOD stopped for a few days then now it has come back but things are now seeming much worse than before... I will list the errors I got below, I have the crash minidump but im not sure where to upload it so people can see it... Also I ran latencymon again on windows 7 with same results I tested it again as people said it lies on windows 8.. but it seem it was actually not and it was showing the correct results.

 

 

Errors:

 

dxgkrnl.sys dxgkrnl.sys+8901 fffff880`11c87000 fffff880`11d7b000 0x000f4000 0x51fa153d 01/08/2013 08:58:53

 

dxgmms1.sys dxgmms1.sys+c374 fffff880`11d7b000 fffff880`11dc1000 0x00046000 0x5164dc13 10/04/2013 04:27:15

 

ntoskrnl.exe ntoskrnl.exe+7ef4d fffff800`02c1b000 fffff800`03200000 0x005e5000 0x521ea035 29/08/2013 02:13:25 Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18247 (win7sp1_gdr.130828-1532) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe

 

The above 3 are what are highlighted in BlueScreenView program but there are alot of things not highlighted under those, I guess the highlighted ones are the ones that caused the fault?

 

How can I upload this Minidump I really need help with this computer before I kick the living C**P out of it

 

P.S I tried attaching the mini dump but it dont allow me to upload it via the below button

[GoodBytes]

Yea. definitely hardware problem. The fact that you went back to Win7, and continue to have these issues is enough to point to a faulty hardware.

As Windows memory diagnostic failed on you. I think it's a RAM problem. But. Usually it's rare that all your sticks are faulty. Diagnose each memory stick in both memtest and Windows memory diagnostic, and see which one is faulty and working. Once you have find 1 stick that is fine, so that you can see if your problems are solved. If they are, you have find the problem and you can contact your memory manufacture for replacement. If not, then the problem is somewhere else.

Try your graphics card, as you have DirectX related BSOD.

[RWT98]

It's hard to tell if it is being caused by high DPC Latency from those pictures. DPC Latency Checker is bugged with WIndows 8, so it causes you to get a constant reading of 1ms. From the pictures on Tom's Hardware it looks like it could be DPC Latency but it's hard to read the text. On LatencyMon go to the first page after running it for a while during something which would cause the stuttering, and post here the Highest measured interrupt to process latency and the Highest reported DPC routine execution time. (or post a higher resolution picture).

Also, no need to RMA anything yet until we have tried everything. And DPC Latency is normally a software issue, so swapping out for the same model which uses the same drivers normally won't make a differet

quoting OP = more pages lol 

[Lobby]

quoting OP = more pages lol 

Good point, note taken. 

[TheMrs]

I still have this problem with my computer Blue screening pretty much every day between 3-10 times per day I have a .DMP file that I have uploaded to Skydriver I will provide the link below just in case that someone somewhere knows how to read the .dmp files correctly and give some sort of idea whats going on.

 

Link to .dmp file: http://1drv.ms/1kWuP16

 

Now I shall Give you a little background information. I had my old computer before this one and it had this very same issue where it would keep Blue Screening everyday between 3-10 times per day, It seemed random and would do it even if the computer was idle. I decided enough was enough and started saving up and buying replacement components eventually I had pretty much a brand new computer my old mother board was an Asus this board is a Gigabyte board... because I thought maybe the company's that I normally use may be having issues with drivers or at least one company's so I completely switched over to other company's to try them to see if the problem would stop but piece by piece I still had these blue screens.

 

Now there are only 3 pieces left that have not yet been changed... 

1) CPU = AMD FX6300

2) RAM = Vengeance LP DDR3 8gb x 1stick

3)Hard Drive = Seagate 1000gb

 

Ok so now more info the 3 parts listed above are not new new but there newish my "OLD" computer was not actually that old I built it like a year before hand and no matter what I tried no matter who I asked for help there was no help to be given just like now so I started replacing all my parts the 3 parts above are actually like only 6 months old that is why I had left these parts till last. 

 

As you could imagine I have blown through quite a bit of the green stuff "Money"  and to be honest the Mrs is really not amused over it so I was wondering if anyone could please help me with this issue the only thing I can think of now is that It just HAS to be one of the listed 3 items above causing the problem.

 

I will also add that every time I install a new component in to my computer I would reinstall windows 8.1 just to be safe and make sure there's no hidden drivers clashing I really doubt its a driver causing my issues Unless I am the unluckiest person on the face of the planet because thinking about it just now these bluescreens only started when I brought a high end GPU I first brought the AMD R9 290X and then I started to notice the Blue screens I then sent that back thinking the card was defective they sent a new one out and the same thing happened so i returned that for a refund and went back to Nvidia and got a gtx 780 and my mind was blown when I had the same issues still so then I started replacing all my components.

 

Any help would be much appreciated.

[TheMrs]

Just decided to run verifier and restarted the computer and instantly got a BSOD on loadup...
I have googled the results and can not find anything about this what is going on?

On Thu 22/05/2014 19:37:04 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\052214-13500-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0) 
Bugcheck code: 0xC9 (0x23B, 0xFFFFF8032E50FB90, 0xFFFFCF81F9BA4CA0, 0x0)
Error: DRIVER_VERIFIER_IOMANAGER_VIOLATION 
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This is the bug check code for all Driver Verifier 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Thu 22/05/2014 19:37:04 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: verifierext.sys (VerifierExt!XdvHibernationNotification+0xFA5A) 
Bugcheck code: 0xC9 (0x23B, 0xFFFFF8032E50FB90, 0xFFFFCF81F9BA4CA0, 0x0)
Error: DRIVER_VERIFIER_IOMANAGER_VIOLATION 
file path: C:\WINDOWS\system32\drivers\verifierext.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Driver Verifier Extension
Bug check description: This is the bug check code for all Driver Verifier 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
Google query: Microsoft Corporation DRIVER_VERIFIER_IOMANAGER_VIOLATION

[DarthSlater77]

posible problem BF4 is a buggy pice of .... whell you get the picture. i installed it and tried to play it and i was constantly having problems. it even made my computer bsod for the first time ever. i fought with it for a day or two finaly got sound to work but still hade frame rate and bsod isues. I contacted origen ang got most of my money back. posible cause of the perodic screen frezzes could be a driver isue or somthing to do with afterburner. afterburner evga pricission x, razer somthing, all use nvidias gpu boost 2.0 and if it is set to a target of 60 fps it can cause screen frezzes. i disable it and most of it stoped for me. but it still hapens on ocasion because the program is trying to dynamicly change the clock rate and voltage on the fly and it somtimes causes a snag. In my experince computer problens are rarly caused by a pice of hardware being faulty. most of the time it is a setting somewhear conflicting with somthing else. even when a program returns a hardwhere error it is mostlycky somthing that isnt set right phycaly, software, or firmware. i opologise for my poor spelling im deslexic and to lazy to check it with mic word or google doc.

[TheMrs]

Its not just battlefield 4 that im having issues with its every single game and the constant BSOD's  and even my desktop is having issues..

 

I decided to run verifier to see if it bluescreen on start up and it did.

 

here is my crash dump files.... http://1drv.ms/1m0MQfa

 

There are 10 Dumps in the file but there is one file in there "052214-13500-01" that was caused via Windows Verifier I ran verifier and restarted the computer on load up I instantly got a BSOD and from what I have read about it this means what ever driver is causing the problem is loaded at start up.

 

Thanks in advance for helping its very much appreciated.